Pat McGrathReviews of patmcgrath.com

The most DISGUSTING company I’ve unfortunately ever purchased from, had I seen these reviews I’d never have bothered. Driver left my package on the door step and it’s gone missing. Pat McGrath unwilling to help and told me to go straight to the shipping company which I’ve had hundreds of problems doing. Ignoring my emails and deleted all my comments on the socials. Wouldn’t recommend ordering. Support a nicer brand. Have no idea if I’ll ever get my order, a reply or my money back. What a way to ruin Christmas 😂

So I ordered the eyeliner and a mascara. Adele made me buy the eyeliner to try as she mentioned it in an interview. Let me tell you, not only did it arrive after over a month but the mascara was nowhere to be seen. So i wait a bit longer and contact them- only to be told it was out of stock- excuse me? Now you're giving me a refund- after I contacted you- so I assume they were planning on keeping my money if I didn't contact them. The eyeliner is horrible- I don't know why anyone thinks it's any good, I regret paying so much for it- it's worse than some £5 liners I've had in my life. People who think it's any good need to try some more liners. It has bad precision, it smudges easily- just cheap. Never ordering again...

If I could give negative stars...I would. Cancelled both my orders......then nearly 2 weeks to inform me!! Have my money...bizzarely not forth coming. Why take order when you cannot fulfil??? AVOID ....Deserve to be out of business. Will NOT be shopping with them ever again!!!

Dreadful purchase experience. Ordered in November and still waiting. Money taken from account but item still not dispatched. Emails are useless as they don't answer questions and ignore Instagram messages on their customer service account. For the price tag it's a disgrace.

Ordered an item more then 10 days ago. When i have contacted them they have told me that the item is out of stock! But it wasn’t when I have placed an order. Terrible service and will not recommend to anyone.

I ordered on November 19th and my order is still not delivered and tracking has not been updated for 4 days. I emailed the customer service agent and they called me by the wrong name and didn't answer my question. I just hope the makeup lives up to the hype (if it ever even arrives).

Hice un pedido de bastante dinero!! No me enviaron confirmación ni número de seguimiento ni absolutamente nada. Lo unico que tengo es el pago a patmcgrath de PayPal. Les envío un email y no me contestan…. Haré la reclamación por PayPal para recuperar el dinero, es vergonzoso que una marca de cosmética de lujo tenga este trato….

I bought the huetopian dream. In my order confirmation it states divine rose!! (Which I already own). I emailed customer services to ask them to cancel it so I can order the right palette- they refused!! Plus the order won’t even be sent for 2-3 weeks from America!! PLUS they also state I have to cover the cost to return to the states! As someone that cares for the environment I’m so cross. PML ‘customer services’ have turned a new customer into someone who will never buy from them again. AVOID!