Pat McGrathReviews of patmcgrath.com

placed an order..... 10 days later I can see it's not been shipped. Emailed customer services twice - nothing. From other reviews it seems their standard practice to not respond. V disappointing.

Achat d’une palette yeux mi novembre qui devait être livrée chez un e-commerce. Palette jamais reçue et malgré mes relances au service customer, ils ne m’ont toujours pas remboursés et ils écrivent que ma demande va être examinée. Cette marque est à bannir, des voleurs puisqu’ils ne m’ont jamais remboursés et nous sommes mi Février ( 3 mois après l’achat)

I am extremely disappointed with my experience ordering from Pat McGrath Labs. I placed my order on February 9th, and as of today, it still has not been dispatched. However, payment was taken immediately. It’s unacceptable to charge customers right away and then fail to ship the order within a reasonable timeframe. What’s even more frustrating is the complete lack of communication. I have sent multiple emails requesting an update and have received no response whatsoever. No explanation, no estimated shipping date, nothing. For a brand positioned as luxury, I expected a far higher level of customer service and professionalism. Delays can happen, but ignoring customers who have already paid is incredibly disappointing. I will seriously reconsider ordering from them again unless this issue is resolved promptly.

Order placed on 24-01-2026 and it hasn't been shipped yet. Customer service is unreachable and does not respond to emails. I also requested to cancel my order, but received no confirmation or response.

Update: order was refunded just like that without explanation, whyy?!? I placed an order with Pat McGrath Labs (Order #2228830) over 5 days ago. The item I ordered was clearly marked as in stock, yet my order still hasn’t shipped and there has been no tracking update. I’ve contacted customer service multiple times via email and have received no response at all. At this point, the lack of communication is more frustrating than the delay itself. I want update… This is disappointing for a luxury brand. Customers shouldn’t have to chase basic order updates or wonder whether their order will ever ship. I hope this gets resolved soon, tje item is now out of stock!

Placed my order on January 24th, before the bankruptcy was announced. I’ve requested to cancel the order a week and a half later as it still hadn’t been shipped, despite being promised next day shipment. Customer care stopped answering my e-mails and it’s almost been 2 weeks since I’ve placed my order.

I placed an order 23/01/26. To date it hasn’t been posted; customer service said they would look into delay days ago and no update, no response to any emails or chat online. Products are exceptional but customer service is beyond shocking

Very frustrated with their customer service and inability to respond - the amount of time I have waited for my order is absurd. UPS screw up but then no accountability. I plan to immediately return the items without opening the box. DO NOT ORDER FROM THIS SITE - trust me - do Amazon or something with a legitimate customer service base. Their return policy freaks me out a little already - I am worried it will take forever