Pat McGrathReviews of patmcgrath.com

I ordered on 3/15 along with my mom and sister. I emailed them after two weeks because I still hadn’t heard anything about my order. They told me it would be shipping soon. Over the next two weeks I had to email them 3 more times asking when my order would ship. Finally after 4 weeks they told me my order was “cancelled due to a glitch” even though my mom and sister got theirs. No integrity with this company. They pick and choose who actually gets their orders. I don’t think they ever would have contacted me if I didn’t reach out multiple times. They would of just kept my money and sent no product.

Basically same situation of most reviews: ordered, paid, no follow up. Says 5 days to process and send. 10 days have passed and emails sent to CS and nothing, not a single word. Regret I have to not have checked the reviews here before placing the orders. Filthy expensive order btw. Now just waiting, hoping will receive the right products someday. If not, start a claim with paypal, etc. I shop everything online and this is the first time I go through this. Do not order from their website. Order somewhere else like sephora. Or choose another brand, which i would do if i knew it. Seriously not worth it.

No answer. Do not send my order. I pay for a month ago.

I ordered an eyeliner and a lippy £60 Both came broken Have been emailing customer service and supposedly they respond in 24 hrs This is the third day and I have had no response still There is zero customer service here They do not want to support you and u can tell as they don’t even respond here on trustpilot to reviews I have reached out to the founder herself, Pat McGrath via her insta and sent her a message. Nothing as yet. It’s a shame people are being treated like this as I have stayed faithful to the brand the last 2 years and never have had a problem Shipping is quick even tho it comes from America it gets here in a week so that’s fab Final word I will not be purchasing from this brand again, ever! Stay away guys coz if u have a problem they will not assist u in anyway

I have been promised to receive 2 freebies (via email from same customer service) aside my order and I am waiting for them ever since. I have received the order a month ago and when I asked the customer service about the freebies I have not received any reply despite multiple emails every couple of days. This is appalling given how expensive and luxurious PMG products are. PMG if you want to survive you need to invest in an excellent customer service and fast shipping (3-4 weeks waiting time in 21st century really???) and don't promise on something you don't want to deliver!! I am so disappointed by this complete ignorance and unprofessional treatment that I do not think I will order from this website ever again. Douglas also has PMG products and more promotions and fast shipping.

The customer services is an absolute disgrace for such a high end product. Ordered product 2 weeks ago in the sale ! Now have been told my items are sold out after I chased my order!!🤬 funny that! It’s now in stock today at full price! It seems the USA market has priority. Reading online loads of other customers are of the same opinion.I messaged customer services and asked if they would honour the price from my original order that they cancelled,have heard nothing.

los productos son muy buenos pero la logistica a España es malisima, continuas perdidas ,retrasos y nula comunicación

If I could give zero stars I would. 32 days waiting and no real assistance and or solutions provided by customer service. Worst online shopping have experienced.