Pat McGrathReviews of patmcgrath.com

Online store is a scam! I was charged twice for my order. First of all, Pat McGrath takes NO responsibility for online order mistakes!! There is an Israeli company E Global that actually collects the payments. By the way, NO NUMBER for either company. you can email Pat McGrath customer service, but they will give you the same answer time after time - contact E Global. E Global has NO WAY to contact them. So I was charged about $150 TWICE for 1 order!! If this isn't fraud, what is? It's almost a month since I am trying to get this sorted but they are running me in circles and absolutely no intention of returning my money!! Beware and ONLY buy in store. But I'm done with this brand after this nightmare!

I ordered a product ( concealer ) once, and needed some help. I live in Norway, and I accidentally ordered the wrong colour. So I asked if PMG could please change my order to the correct one . I asked about an hour after my order was placed, and the shipping and custom control payment for me is crazy. But no, not only did they say they could not help, I really had no sense of PMG caring about me as customer at all.

Bought a foundation on the October 4th and it was supposed to be arrived within 9 business days. Todays is 24th of October and I still didn’t get it. Contacted customer care twice and for the last they said they can’t do anything because the product is still “on the way”. I’m so disappointed because I bough with enough time to use I’m a special occasion and I couldn’t because it’s not here

Terrible customer service policies. If a shade of concealer isn’t quite right, even with proof of purchase, they will not take it back nor even exchange if it’s one day over 30 days. In my case it was about 90 days. Too many other fine brands out there to mess with this draconian policy. Shop elsewhere is my advice.

Catastrophique, il n’y a pas d’autres mots… J’ai fait une commande le 26 juin qui comprenait 3 articles. J’ai reçu dans un délais raisonnable 2 des articles mais pas le 3eme. Je n’ai reçu aucun message pour m’avertir d’un retard, aucune date de livraison prévisionnelle, RIEN ! Un mois plus tard j’ai réussi à contacter le service client via un tchat qui était disponible sur leur site (désactivé depuis…) et on m’a indiqué que la commande allait arriver la semaine suivante. Résultat des courses 2 mois plus tard, rien reçu. J’ai fait 2 mails au service client pour annuler la partie de la commande manquante et avoir un remboursement et aucune réponse ! Heureusement qu’ils sont sensés répondre dans les 24 ou 48h… En tout cas, un seul conseil, fuyez !!! Mieux vaut acheter sur sephora, voir pas du tout. Car en plus j’ai été déçue par la qualité de la palette. Bref, si on pouvait mettre 0 étoiles, je le ferai !!!

I placed two orders in December 2021 and January 2022 that were never shipped. By the end of February, the status of the tracking infos indicated that the first parcel had been « delivered successfully » in January 27th, which did not happen. And for the other parcel, it said it was undeliverable and would be returned to sender. When I reached out to customer service, they did not even bother checking these info and told me the parcels were on their way. I had to insist that there was a problem and they finally offered a refund. But the refund never came. And they haven’t answered any of my messages since then. It has been now more than half a year… At this point there is no other way to describe this situation as a company that steals from their customers and that utterly disrespects them further by ignoring their messages. This is unacceptable. I could read in forums and social media that this situation is far from isolated. People are having very poor experiences with purchasing on Pat McGrath’s website. Sometimes they do not even bother reimbursing clients for the orders never delivered. Keep it in mind before you decide to purchase from them.

I had a subscription for the blur setting eye powder. Decided to cancel. The site, no matter how hard I tried, wouldn't let me. I contacted them six times, and never got a response, finally on the 7th email, they wrote back telling me I had no active subscription. I sent them a screen shot of my subscription page, and they said they don't show one active, still I knew that this company was horrible, I called my card and told them to decline any Pat McGrath purchases. Well, like clock work, they have tried to hit my account three times in the past week for the very subscription they said I didn't have. This company is SHADY. Truly unbelievable.

Donc, comme les autres, j'ai commandé il y a plus d'un mois, elle a soit disant était expédiée la semaine suivante, et depuis pas de nouvelles. Évidemment, j'ai contacté le service client, et pas de réponse non plus... 240 euros qui se balade dieu sait ?