Defiantly decadent makeup created by the world's most celebrated editorial and runway makeup artist, Pat McGrath. Explore all of the Pat McGrath Labs creations on her official site.
Pat McGrath (patmcgrath.com) has 422 customer reviews on Five Star Index, with an average rating of 1.9 out of 5.
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CSN
I placed my order on Dec 3rd . I got an email saying one of the lip product is out of stock and the amount is refunded. I still haven’t seen the refund amount credited back to my account. I haven’t received any of the items. I have emailed them multiple times and no update .I guess my $150+ went down the drain.It was supposed to be Xmas gifts for my friends and family. Their products are amazing but as most people mentioned poor customer service .
Anna
My package came badly beaten up and I understand it was shipped internationally but still, the sticky tab on the box was not even stuck down and it was ripped. Then it turns out three of my lip products were MISSING, I don't know if they were never packed, stolen or what, as you cannot seem to get any response from the customer care (either Pat McGrath's website or from global-e). I have ordered her products before from other websites and the shipping/orders were great so whilst I love the products, to have them beaten up and missing from the official site is a major let-down. It has almost been a week since I asked where my items were (with attached images of the issues) and yet no response. So glad my money has been taken from me with no acknowledgment of where they are!! If you ever want to try any of the products I highly recommend ordering from a different site so your money is not taken from you, plus the delivery would be faster!
Hyde S.
I have been emailing the customer service 4 times so far no respond at all .My returned parcel had been deliver last week and I don't why take them longer to process. Basically to fixed every one issue so easy and I don't know why u made so hard for ur customers all this issue. And I have been waiting also my order on dec 3 so far no update. Pls fixed this issue they have so many customers have been complaining on social media and you guys no actions.
ZhiHui H.
No response or any tracking number that was supposed to be required im having a meltdown too as well since nothing shows any progress in 2 weeks upon ordering and it’s November 28
Sarah
Pat McGrath customer care is appalling. They never get back to you. I ordered two products. Only one turned up. Tried emailing 3 times to ask where my missing item is and no response to any of my emails. Do not order unless you don’t care about customer service
Alanah
Order hasn’t arrived and can’t get in touch with them at all! I’ve emailed and contacted them on social media. Order was apparently delivered last week, but the delivery note was just a picture of a door and I have no idea where it is. :(
Mayssa
Je n’achèterai plus. Commande passée de 200€!! depuis le 19 Novembre et toujours pas de nouvelles. J’ai contacté le SAV, pas de réponse.
Vidmante V.
Received wrong items- tried to reach out so many times no response - supper disappointed
