Pat McGrathReviews of patmcgrath.com

Ordered products and have been emailing customer services regarding a refund but they have not responded. The service is really disappointing

I’ve ordered lipsticks on Black Friday sale on 24.11.2022. After a month with silence I wrote them. No response from customer service. Lipsticks have great quality, but It’s not worth to get stressed for such a long time. I’ve lost my hope that it will come. Finally, I got my lipsticks today - 11.01.2023… Order was really bad packed. When I received it box was demaged. What is more, there was information on the website that all tax and duty are already included. That’s not true. I need to pay additional money for duty at the post office. I will never order it again from official website.

So, I received used items from the warehouse… didn’t think to open them items of make up before actually GIVING THEM AS GIFTS as they were directly off of the website. One of the presents was for one of my own family members so I was able to witness this myself. Came with all colours swatched and no plastic guard, yack. Written to the customer services twice (once on the 26th Dec and the second on the 8th Jan) and I’ve had no reply or acknowledgment. Very disappointed, disgusted and embarrassed, should be sanitary as it’s make up, for the eyes (aka must be clean to avoid eye infections!) So let down because when PML is at its best, the products are gorgeous, but when they come used and given as a present? Oh man… that’s sad… really upsets and embarrasses me… so let down.

ordered a 3 palette bundle 16th December. Order arrived 3rd January. This is great! However i only received 2 palettes. The 3rd one isnt even mentioned on the shipping invoice. So i emailed customer service to ask if the 3rd one was being shipped separately. Nothing. Then went through the official customer service. Nothing. Both times i got an automated response saying they would respond within 72 hours. Have now opened a case with Paypal. Is a real shame, as the products i received are nice! worth the money? not sure as now i cant look at the 2 i received without feeling bitter. If you want to order, id recommend using paypal just in case. Definitely never ordering directly again.

Ordered a lot of products on Black Friday sale. I have received a tracking link etc. But nothing has moved out of the sorting centre. Support was responsive at first but has disappeared when I have asked about ETA and current status. This is very sad and very frustrating as previous experiences were mostly positive and I love Pat’s products. Edit: after two months of no proper reply, I got a refund. No explanation, no nothing. My personal opinion that they did not intend to send my order in the first place. I rate this experience even worse than when I wrote the original post.

Ordered on nov 24th, to this day I have still not received my package. I've been trying to contact their services but nothing .. no respons. It has been in customs since dec 9th. I understand things can go wrong but when you've send multiple messages and you get no respons anymore, other than 1 email from Global E saying this isn't normal and they were going to investigate (2 weeks ago) ... I see so many people complaining on here, I'm just really worried i'm not going to receive anything

Order placed a month ago, tracking doesn't work, no response from CS for a week, my worst experience ordering makeup.

I bought over $250.00 worth of makeup. Makeup I believed would be high end as the owner promotes herself as quality luxury. What utter BS! First off, the packaging of when it arrives is very cheap, it’s packaging you can get off of Amazon as a small business. The only thing that came in “safely” would be the palette. Here’s a breakdown of each product I bought (only one product was free because I spent over the minimum amount for a free gift). I will give a rating scale of 10. My purchase was bought during Black Friday week sale. Moonlit Seduction Line & Define Trio: 7.5/10 Eyeshadow: 10/10 worth the money, the pigments are of high quality, no fallout, shimmers are bright. The packaging is really nice, it feels luxurious so it is worth its price point Eyeliner: 2.5/10 it was felt tip, the ink is not consistent, it does not work well with the eyeshadows as it dries easily. Do not buy! Mascara: 0/10 DO NOT BUY AT ALL! The packaging is so cheap, it feels like I could have bought it at the 99 cents store. The smell is horrible, it smelled of chemicals. There was no way I was putting the mascara near my eye. Not worth $29.99! Skin Fetish Sublime Perfection The System: 4.5/10 Primer: 4.3/10 while the primer does it’s job well, the product is lightweight, it feels as if there is less product inside, the label itself came off when I took it out of its packaging, literally just a flimsy sticker paper. Not worth the buy to be honest. Foundation: 5.6/10 it’s a buildable liquid foundation, however, when I wear it, it starts to feel running even with the powder. I definitely feel more greasy at the end of the day compared to my other foundations. The product is not horrible but it isn’t that great either. Packaging is very durable, and is high end. Powder: 3.2/10 powder sort of works best under eyes, but I don’t notice a much subtle difference when I put it over my foundation. Packaging is cheap, even ELF has better packaging than that. Pat’s Major Lip Kit: 4/10 Lipstick: 4/10 the packaging is cute, feels weight to it but I wouldn’t consider it high end. I returned it because I didn’t like the color on me compared to what was shown on the website. Sort of worth the buy for packaging alone. Lipliner: 4/10, it felt very drying, maybe it just didn’t work well with my skin. It’s a risk. Lipgloss: 2.1/10 the packaging was so cheap, it was not worth $29.99 for a lipgloss I can find similar weight and structure at a flea market. Celestial Odyssey Luxe Quality: 8/10 Eyeshadow: 8/10 it’s a 4 pigment eyeshadow. Very basic simple colors, packaging similar to the moonlit seduction. This one was free but I wasn’t interested in the colors so I gave it to someone as a gift. Overall, I do not recommend any of the products besides the Moonlit Seduction palette. It is very disappointing to have been duped by a brand that claims to be of high end but doesn’t give that same sentiment to the rest of the products. Not only that, but it is so shady when a company doesn’t have a direct line to their customer services. It is obvious Ms, McGrath is all about the money, not the quality of her products (at least not the smaller ones of her products). I returned some of the items about two weeks already, I know they received them but I have yet to receive a refund for those items. Even after I kept some of the others, after experiencing them fully, I’m returning everything else and only keeping the palette. Even then, will they even refund me? I don’t believe so, at least not without some pushback from my credit company who gladly are investigating and working on getting the money returned. Pat McGrath, DO BETTER! You are hyped up by many beauty influencers, you promote yourself as high quality and luxurious makeup. But you disappoint me with your grandiose statements! Horrible!