Pat McGrathReviews of patmcgrath.com

Ordered few products on November 28th 2022 - Black Friday sale, mostly of them Christmas gifts). I have received a tracking link like 3 weeks later and since then nothing has moved out. I’ve tried to contact the customer center several times via email, IG and Facebook and they never answer for 2 months until I posted a public comment on their last IG post. Is it the way to behave with customers?

This crappy company will steal your money and you will never hear from them again, nor will you receive any of what you paid for. Avoid at all costs. Absolute garbage company.

Ordered a foundation, took weeks to ship, which I was very patient about. UPS informed me the box was empty and therefore was destroyed and company notified. I’ve sent multiple emails over the past week and a half, plus they have the UPS notification. I’ve emailed them to go ahead and cancel but who knows how long that will take. Going to dispute the charge next and I will never order from them again, nor will I buy them through Sephora just on principle.

I ordered the three 5 pan palettes from the Star Wars collection at launch on Dec 16, I received only 2 of the palettes, so I reached out to customer service, but received no response after 72 hours (as was stated to be their response time in an automated email). I've written 3 times, reached out via instagram and on Facebook. Finally after 3 weeks I received a refund and an email stating that the item is out of stock and that I can purchase again when it is in stock. These are the main issues for me: 1. I bought at launch day - so why allow me to purchase the item if it wasn't in stock? Or were international customers left last and stock ran out... If that is the case - its discriminatory towards international customers who bought when there was stock and should have received their items. 2. for weeks customers were reporting issues with their orders and non-response from customer service, and there was no announcement or acknowledgment from the brand in any of their social media accounts. Customers were literally ignored for weeks!! This is a luxury brand that charges quite a bit for their products, the bare minimum of sending waiting customers an update, an apology, something! is basic customer service. 3. telling international customers to shop the missing item again when it is in stock, is just disrespectful! The trio offered a reduced price for all three palettes and international customers will need to pay shipping and taxes - more than US customers. This is so disrespectful and ignorant. 4. To claim the palette is not in stock, but there was no issues supplying stock for Sephora, but not for paying customers that purchased directly from the brand? I've been a loyal PMG fan and customer for several years and own many of her products. This experience has soured me on the brand. I will definitely reconsider buying from this brand again.

I have contacted the customer care line three times now since receiving my product on the 31 December. I followed the instructions to initiate a refund but its been radio silence! Interestingly it states you have 30 days to return an item (I requested this on the same day as receiving the item)

Peor imposible, dos meses esperandoi envío y ni una contestación a mis correos. Al menos me devolvieron el dinero pero yo quería mi pedido, no la devolución

I only received part of what I paid for, and in spite of several emails to their (non-existent) customers service, I never received an answer and neither refund for the missing items. The products are good, but grossly overpriced, and then they steal your money and give you nothing. Don't waste your money on PatMcGrath.

Midden november besteld, track & trace werkt niet… een deel zou al verzonden zijn in december maar nog steeds niks ontvangen. Via klantenservice krijg je ook geen reactie.. alleen een automatisch bericht dat ze binnen 48-72 uur reageren.. weer weken verder en nog niks verschenen. Heel slecht voor een vrij prijzig merk