PATLiveReviews of patlive.com

Overall they will answer the phones and try to follow the script. There appears to be limited live face training on each client, so your script needs to be so easy a caveman could execute on it. In my case, I need a series of information gathering questions to be asked skillfully and in the right context in order to successfully execute and gather basic intel like name, email, and telephone. Only the top reps can pick up on this and execite via the offline training, and the newest reps stumble and execute poorly. Escalating for help is tough because ecveryne is "pat" and everyone is at supervisor level, who can help and change your script.

I like it when it works, but I have had issues with operators following the script. I have also had issues with getting script changes installed.

We have had customers complain of rude operators. Operators leave incomplete or inaccurate information

Too expensive

Great service but very highly priced per month, unless you're going to be using it, make sure you got some money over $200/mo is very, very high price and you'll need at least 250 minutes to work your business incoming calls. Wish it was cheap like around $130 but they've been gradually raising their prices if you cancel and opt back in you get the higher prices. Good experienced at taking calls. You have to test to make sure your scripts and flow are being used correctly. Also bots tend to call, so you got to have someone monitor it and tell them to block it...they need to have an automatic bot message blocking function for free. It's using our precious minutes

Busy smallbiz owner has to use a lot of time with them to get script right