John
Great customer service
Great customer service! Quick delivery!
Response from MicroGenDXOct 20, 2025
Thank you for your positive feedback!

Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide? MicroGenDX can help. At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on. Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve. Our unique two-test approach combines: qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster. Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests. From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing. Take control of your health today. Visit MicroGenDX to order your at-home test kit. Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx. *All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.
MicroGenDX (patients.microgendx.com) has 406 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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John
Great customer service! Quick delivery!
Response from MicroGenDXOct 20, 2025
Thank you for your positive feedback!
Rita
I have ordered several kits from MicroGenDX. Their customer service is top notch! Molly has been nothing but outstanding to converse with and takes care of situations quickly and professionally. Lori is also super nice and great at what she does. 10 out of 10 for sure!
Response from MicroGenDXOct 20, 2025
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had such positive experiences with our team — especially Molly and Lori. We’ll be sure to pass along your kind words to them! Your continued trust means a lot to us.
sheila
Very informative tests!
Response from MicroGenDXOct 20, 2025
Thank you for the positive feedback!
Belinda
Great Customer Service. If you are looking for one of the most advanced testing platforms, MicroGen DX is the place you want to be. It not only tests you but also tells your Doctor what kind of treatment is needed to treat you with. I will never use another testing facility other than MicroGen DX Have A Great Day, Belinda Krumsiek, Virginia
Response from MicroGenDXOct 20, 2025
Thank you so much, Belinda! We’re thrilled to hear about your positive experience and truly appreciate your trust in MicroGenDX. It’s wonderful to know our advanced testing and doctor-guided results made a difference for you. We’re honored to be your go-to testing facility!
Jenni R.
The turnaround time and accuracy of test made this extremely beneficial.
Response from MicroGenDXOct 20, 2025
Thank you for your kind words! We’re so glad to hear that our fast turnaround and accurate results made your experience a positive one. Your trust means a lot to us!
AJ
Test is great. I did the prostate test. I used medical chlorhexidine to clean genitals and washed with water afterwards. After test came back negative. I read in the test that chlorhexidine is a PCR inhibitor, so now I have doubts about accuracy of the test. There should be more warnings in instructions about what to avoid.
Response from MicroGenDXOct 20, 2025
Thank you for your honest feedback — we truly appreciate it. You bring up a great point about chlorhexidine, as it can indeed interfere with PCR results. We’ll make sure to pass your suggestion along to our team to help improve future instructions. We’re glad you shared this, and our support team would be happy to review your results with you directly if you’d like. 1-855-208-0019.
Vincent C.
I don't play doctor often, but when I do I use MicroGenDX to find answers to my medical issues! Seriously...Very fast turnaround. Results were clear and concise. I would use this service again.
Response from MicroGenDXOct 20, 2025
We love this review, thank you! 😄 We’re glad our testing made it easy to get clear answers quickly. It’s great to hear you’d choose MicroGenDX again — we’ll be here anytime you need us!
Joseph
Turnaround time very fast, phone contact easy and informative.
Response from MicroGenDXOct 20, 2025
Thank you for your feedback! We’re happy to hear you had a smooth experience with our fast turnaround and helpful support team. Your satisfaction means a lot to us!