MicroGenDXReviews of patients.microgendx.com

Response from MicroGenDXOct 12, 2026

Hi Code, We appreciate you sharing this detailed feedback! We're glad your test shipped quickly and that you found your report's results were thorough and helpful. We apologize that getting to your results was frustrating. You should have been notified when they were ready via email, been able to log into the portal, and received a copy of your report. We've shared your experience with our team so we can troubleshoot and can improve on these features. If you or your provider have any questions on your results or if you'd like help finding a doctor who knows MicroGenDX, you can call us at 1-855-208-0019 or email at [email protected]. We wish you good health!

Response from MicroGenDXSep 14, 2026

Hi Molly, thank you for the detailed feedback! We're glad the test itself and our team's support met the mark. We'd also welcome the chance to hear more about your experience with the patient results and your questions on shipping and sample collection. We're always looking to improve the experience for our patients. At your earliest convenience, please contact our Customer Service team at 1-855-208-0019 or [email protected] to share your thoughts.

Response from MicroGenDXAug 3, 2026

Hi Steph, thank you for the honest feedback. We're glad the testing process itself was easy and fast, but we're sorry to hear the scheduled consultation call was missed. This isn't acceptable to us, especially as we understand that people look to the telemedicine doctor as a resource for report interpretation. Our Customer Service team can help break down your report and help you find a doctor to treat you based on your results. We'd also like to learn more about what happened with your appointment so we can get to the bottom of it. Please call us at 1-855-208-0019 or email [email protected] at your earliest convenience.

Response from MicroGenDXJun 2, 2026

Hi Inga, thank you for informing us of this issue. We sincerely apologize for the login issues you've dealt with and how that's impacted your testing experience and delayed your results. We want to make this right as quickly as possible. Please call our Customer Service team at 1-855-208-0019 at your earliest convenience. They are available from M-F, 8 AM to 8 PM Eastern time. We appreciate your patience and look forward to making this right.

Response from MicroGenDXMay 28, 2026

Hi Michael, thank you for your feedback. We wanted to clarify that our 24-hour turnaround begins once your sample is received and processed by our lab, rather than the time of shipment. Recently, inclement weather has caused delays in shipments reaching out lab. If you have any questions about your results or sample status, please don't hesitate to reach out to our Customer Service team at 1-855-208-0019—they're happy to help. Otherwise, we hope your results provide the answers you're looking for.

Response from MicroGenDXMay 28, 2026

Hi Mary, thank you for your feedback! We're glad our Customer Service team could assist you through the process, but we apologize for the difficult patient portal experience. We'll share it with our team and work to improve its functionality and accessibility. We wish you good health.

Response from MicroGenDXMay 28, 2026

Hi DF, we appreciate your feedback. We apologize for any confusion the collection container may have caused. We understand how important it is that the testing process should be straightforward and reassuring. That said, we're glad you spoke to our Customer Service team and they could help. We'll pass your feedback along to our team. We hope the results provide the answers you're looking for. Wishing you good health!

Response from MicroGenDXMar 30, 2026

Thank you for sharing such helpful, actionable feedback with us. It is our goal to make the testing process as seamless and painless as possible, and it’s clear from your experience that we have specific areas where we can improve. We specifically appreciate your suggestions regarding larger labels for better legibility and the inclusion of an 'items needed' list to help with the logistics of collection. Your comments regarding the instructions and the physical discomfort of the swab have been flagged for an internal review with our medical and design teams. We are grateful for your 'sample size of 1'—it’s insights like yours that drive our most important updates.