MicroGenDX Reviews | Read Customer Reviews of patients.microgendx.com

MicroGenDXReviews of patients.microgendx.com

4.2406 reviews
Diagnostics & Testing
Orlando

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MicroGenDX

About MicroGenDX

Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide? MicroGenDX can help. At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on. Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve. Our unique two-test approach combines: qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster. Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests. From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing. Take control of your health today. Visit MicroGenDX to order your at-home test kit. Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx. *All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.

MicroGenDX (patients.microgendx.com) has 406 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: patients.microgendx.com
Website: patients.microgendx.com
Category: Diagnostics & Testing
Location: Orlando
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 69% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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MicroGenDX reviews

406 approved reviews, newest moderated first

Louis
Feb 12, 2026
Very easy instructions to follow.
Very easy instructions to follow.
Response from MicroGenDXMar 30, 2026
Thank you for the positive feedback!
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Lucy M.
Feb 10, 2026
Still waiting for results
Still waiting for results. Logged in and my account could not be found. Not very promising
Response from MicroGenDXJun 3, 2026
Hi Lucy, thank you for your feedback. We're sorry to hear you had trouble accessing your account and had a delay in receiving your results. That's not the experience we want for our customers. We appreciate your patience and that this has since been resolved. In the future, if you experience any issues please don't hesitate to reach out to our support team at 1-855-208-0019.
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Robin L.
Feb 5, 2026
I called customer service
I called customer service to get my results and the technologist was polite and immediately helped me get the results sent to me within minutes. Every step of the process was smooth. I feel very reassured.
Response from MicroGenDXMar 30, 2026
We’re so glad we could help! Thank you for the kind words regarding our team’s speed and politeness. It’s wonderful to know you feel reassured by the process. Thanks for choosing MicrogenDX!
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Fred T.
Feb 5, 2026
I am not sure how to rate this company…
Ex FC CD CD I ordered 2 test kits Originally but Dr would not sign off. Then she decided to sign it. Unfortunately I’m the interim of getting a test I ordered all this natural stuff and was working so I stopped to get it to leak again THEM I CAME DOWN WITH THE FLU AND NEEDED ANTIBIOTICS WHICH ALWAYS CLEAR MY SKIn UP FOR MONTHS ON END. So knowing my body was not gonna produce the leaking wound any time in the near future I called and explained
Response from MicroGenDXJun 3, 2026
Hi Fred, thank you for sharing your feedback with us. We're sorry to hear that the process wasn't straightforward for you and we apologize if we fell short of your expectations. For future orders, we'd like to let you know that tests can also be ordered through our patient portal, where a physician will sign off on your order directly which may help simplify the process for you going forward. If you'd like to share the full details of your experience, please don't hesitate to reach out to our Customer Service team directly. We hope that despite the challenges, your results were able to provide helpful answers.
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Steph
Feb 3, 2026
results have taken too long.i can understand there is inclement weather but things have been stable for a while. Even with results pending. I continue to have symptoms and my condition gets worse e
This test is very expensive with no gurantees. I have been waitting for over a week. Whiles my health continue to deteriorate
Response from MicroGenDXFeb 4, 2026
Hello, we understand how frustrating it is to be waiting for results while you’re still experiencing symptoms, and we’re truly sorry for the stress this has caused. While we do have a priority contract with FedEx, weather-related delays are unfortunately outside of our control and can still impact transit times. That said, the good news is that samples remain fully viable for testing for up to 21 days (with the exception of blood or CSF samples), so the integrity of your test is not compromised by these delays. We’d really like the opportunity to look into your specific order and talk through where things stand, please give our team a call so we can check on your results and have a direct conversation about next steps. Your health is important to us, and we’re here to help. (855-208-0019)
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Todd
Feb 2, 2026
I dont know where to start with telling…
I dont know where to start with telling you how these tests will save a life. I kept running into hurdles with multiple visits to the doctor, er with sickness for over a year. I had sepsis with a long hospital stay. Microgendx test along with other tests were able help. I was so impressed with test results I purchased a test for my father. He is 81 and had a lung infection and doctor kept giving him antibiotics broad spectrum which was making him worse. He could hardly talk, took test results to doctor as had a fungal lung infection that took his voice. After 2 days of proper treatment he is starting to get his voice back, well worth the money and than some
Response from MicroGenDXFeb 4, 2026
Thank you so much for sharing your story with us. We’re incredibly grateful you trusted MicroGenDX during such a difficult and frightening time, and we’re truly glad our testing was able to help provide clarity when answers were hard to find. Hearing that the results helped guide the right treatment for both you and your father, especially after such serious health challenges, means everything to our team. Stories like yours are exactly why we do what we do. Wishing continued healing and good health to you and your family.
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Joey G.
Feb 1, 2026
I never got my package from you guys
I never got my package from you guys. I spent $279 and never got it. So I'd to get it orva refund. Thank you
Response from MicroGenDXFeb 4, 2026
Hello, we’re very sorry to hear this and understand how concerning it is to not receive a kit you paid for. Please give us a call at (855-208-0019), so our team can look up your specific order, track the shipment, and make this right as quickly as possible. We’ll ensure you either receive your kit or are properly assisted with next steps. Thank you for bringing this to our attention.
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Trena
Jan 31, 2026
MicrogenDX a total game changer in testing my UTI’s
MicrogenDX testing has been a total game changer in detecting my chronic UTI’s. So thankful it tells me the antibiotic that will work on my bacteria too.
Response from MicroGenDXFeb 4, 2026
Thank you so much for sharing your experience. We’re really glad our testing was able to provide clarity and help guide the right antibiotic for your chronic UTIs. Helping patients and providers find answers when standard testing falls short is exactly why we do what we do. Wishing you continued relief and good health.
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