MicroGenDX Reviews | Read Customer Reviews of patients.microgendx.com

MicroGenDXReviews of patients.microgendx.com

4.2406 reviews
Diagnostics & Testing
Orlando

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MicroGenDX

About MicroGenDX

Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide? MicroGenDX can help. At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on. Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve. Our unique two-test approach combines: qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster. Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests. From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing. Take control of your health today. Visit MicroGenDX to order your at-home test kit. Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx. *All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.

MicroGenDX (patients.microgendx.com) has 406 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: patients.microgendx.com
Website: patients.microgendx.com
Category: Diagnostics & Testing
Location: Orlando
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 69% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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MicroGenDX reviews

406 approved reviews, newest moderated first

DF
Mar 18, 2026
First Time Tester
Shipping the kit to me was very quick. The test however is a bit pickier to use. Not sure why. The test container said 2 clicks and it’s secure but it would never click. I tightened down as secure as possible and packaged accordingly and I added extra bubble wrap for secure shipping. I called and they said it should be fine. I would have thought for the price of the test 350.00+ I was expecting a bit more ease and secure testing. I sent it off so we will see how it goes. I do hope they offer a second test kit if something goes wrong. I did everything I could on my part.
Response from MicroGenDXMay 28, 2026
Hi DF, we appreciate your feedback. We apologize for any confusion the collection container may have caused. We understand how important it is that the testing process should be straightforward and reassuring. That said, we're glad you spoke to our Customer Service team and they could help. We'll pass your feedback along to our team. We hope the results provide the answers you're looking for. Wishing you good health!
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Diane
Mar 13, 2026
So grateful for this company
So grateful for this company. My primary care said nothing was wrong but I had symptoms that would not going away. I tested with MicroGen DX, got the results and was started on anti-biotics right away after seeing the results. I highly recommend testing to any struggling and their primary care feels nothing is wrong.
Response from MicroGenDXMar 30, 2026
Thank you so much for sharing your story. We know how incredibly frustrating it is to feel unwell and be told that 'nothing is wrong' by traditional tests. Your persistence in seeking answers is so important, and we are honored that MicrogenDX could provide the definitive data you needed to finally start the correct treatment. We truly hope you are feeling much better now, and we appreciate you recommending us to others who may be facing a similar struggle!
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Erin F.
Mar 13, 2026
WATCH OUT FOR SCAMMERS
I paid $300 for a test and all I got was results I could not understand. When I asked for advice on what to do going forward, the employee who answered said she could only "explain" the results which she didn't do. I can read fine, but these terms are foreign to me. There was a doctor's name on the results and when I asked about that, the employee said that person would not be able to tell me anything past what she herself was telling me. What a joke! She said I'd have to go to my own doctor to get the results explained to me which is more money out of my pocket and I still don't have instructions on what to do going forward. How are these people still in business? Watch out!
Response from MicroGenDXMay 28, 2026
Hi Erin, we're sorry to hear your experience left you feeling your care was incomplete. We understand how important it is to have a full understanding of your results and what next steps look like. To clarify, MicroGenDX is a diagnostic laboratory, our role is to identify the presence of pathogens. Your results are intended to be reviewed by your treating physician, who can take your full medical history into account and make appropriate diagnostic and treatment decisions. We recognize this distinction can be confusing with the signoff from the third-party telemedicine doctor that approves your test. We wish you good health.
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Isabella
Mar 12, 2026
Insanely quick turnaround
Insanely quick turnaround, helpful nurses to review results with you.
Response from MicroGenDXMay 28, 2026
Hi Isabella, we appreciate you sharing your experience! We take pride in our fast turnaround time and are glad our friendly Customer Service team could support your needs. While they aren't nurses, they're well-equipped to help patients better understand their results. We wish you good health.
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Vicky
Mar 12, 2026
Life Changing
My urologist used this service, and I reached out to MicroGEnDX when I needed other testing. It solves a mystery that has kept me under the weather for three years. The primary pathogen is not something my doctor's office could have tested for through its usual channels. I am incredibly grateful for MicroGenDX!
Response from MicroGenDXMar 30, 2026
We are thrilled to have provided the answers you were looking for! It is a common frustration for patients when 'usual channels' like traditional cultures fall short. By looking at the DNA of the infection, MicroGenDX is able to detect pathogens that are simply not visible to standard labs. Thank you for your kind words and for trusting our service to help you get back on the path to wellness.
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SK
Mar 10, 2026
Outstanding lab and support
If it were possible to rate higher than a 5, I would do that for MicroGenDx. I have used this lab many times. Without exception the experience has been outstanding. Kit's arrive rapidly. Results are often posted within only a couple of days. No other lab I've used has such a rapid turn-around. Result reports are thorough and provide the information I need to determine treatment options. Further, every contact with customer support has been excellent. Rapid, informative, helpful and pleasant. I wish other labs were this wonderful to work with.
Response from MicroGenDXMar 30, 2026
This is truly wonderful to hear! We are incredibly honored by your long-term trust in MicrogenDX. Knowing that we have consistently met your expectations, from the speed of our kit delivery to the thoroughness of our reports, is exactly why we do what we do. We believe that rapid, actionable data is the key to better health outcomes, and we are so glad our team has been able to provide that for you time and time again. We’ll be sure to share your kind words with our laboratory and customer support teams. Thank you for being such a valued part of our community!
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AP
Mar 10, 2026
Excellent all around!
Professional, easy to understand and follow online, punctual, valuable information.
Response from MicroGenDXMar 30, 2026
Thank you for the 5-star review and for your kind words about our online experience. We’re so glad we could provide the clarity you were looking for. Thank you for choosing MicrogenDX!"
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Sarah C.
Mar 5, 2026
Thank you loved it
Thank you! Very informative
Response from MicroGenDXMar 30, 2026
Thank you for the positive feedback!
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