MicroGenDXReviews of patients.microgendx.com

Response from MicroGenDXJun 12, 2026

Hi Michael, thank you for your feedback and we're sorry to hear about your experience. To clarify what happened, our lab ran your test twice in an effort to get your results. The initial report was inconclusive, which prompted a second run and a manual review of the raw data. Unfortunately, the team concluded that the DNA yield in the sample was too low to meet our quality control and reporting thresholds. This means that there wasn't enough viable DNA to report findings, rather than an issue with the test itself. Though this event is rare, it does happen on occasion. We understand this is frustrating, especially when you were expecting answers. We'd like to make this right. Please call our Customer Service team at 1-855-208-0019 at your earliest convenience so we can provide a swift resolution. They are available M-F, 8 AM - 8 PM EST.

Response from MicroGenDXJun 10, 2026

Hi Stephanie, thank you for your feedback on SinusKEY! We're glad the test itself has been a positive experience! Great question on the swabbing. The swab included with SinusKEY is designed specifically for the blow-out method, which collects mucus from the tissue. It's not intended for collecting mucus directly from the sinuses. Sinus collection would require a different swab and should only be performed by a healthcare provider to avoid injury. The blow-out method has been reviewed and approved by medical professionals both inside and outside of MicroGenDX before use and is preferred for patient comfort. If you have any questions about your test or results, please don't hesitate to call us at 1-855-208-0019.

Response from MicroGenDXJun 5, 2026

Hi Tad, thank you for your feedback and recommendation! We're glad we could deliver a fast turnaround and impactful testing experience.

Response from MicroGenDXJun 5, 2026

Hi Connie, thank you for sharing your feedback with us! We're glad that you've had a straightforward sample collection and smooth experience with us so far. If you have any questions on your results or want help to find a provider, feel free to call our Customer Service at 1-855-208-0019.

Response from MicroGenDXJun 4, 2026

Hi Paul, thank you for choosing MicroGenDX's NGS testing to support your health journey. Rest assured, your sample is in good hands as our lab processes it. If you'd like to confirm that your sample has been received, please don't hesitate to reach out to us at 1-855-208-0019 or email us at [email protected].  We're happy to give you an update on your sample's status. Once your results are ready, we can also help walk you through them and connect you with a doctor to review them.

Response from MicroGenDXJun 3, 2026

Hi Edward, thank you for sharing your experience with us! We're glad we could provide you with a solid testing experience. We wish you good health.

Response from MicroGenDXJun 3, 2026

Hi Robert, we appreciate your feedback. We apologize again that your order was delayed, but we're glad our team could resolve the issue quickly once you reached out. We hope your experience provided the answers you were looking for. We'll use your feedback to improve our shipping processes going forward.

Response from MicroGenDXJun 2, 2026

3:38 PMClaude responded: Hi Barb, thank you so much for your continued trust in us to support your health journey!Hi Barb, thank you so much for your continued trust in us to support your health journey! We're thrilled to hear that our testing has helped identify some hard-to-find infections and support proper treatment selection. You also make an important point about antibiotic resistant infections. From UTIs to infected wounds, drug-resistant infections are on the rise. That's why we include drug resistance analysis in the results so we can better help doctors fight the problem. We truly appreciate you sharing your experience and look forward to being here whenever you need us.