MicroGenDX Reviews | Read Customer Reviews of patients.microgendx.com

MicroGenDXReviews of patients.microgendx.com

4.2406 reviews
Diagnostics & Testing
Orlando

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MicroGenDX

About MicroGenDX

Suffering from a chronic or life-altering infection or symptoms with no clear cause? Wanting answers that alternatives have failed to provide? MicroGenDX can help. At MicroGenDX, we help you uncover the root cause of chronic, elusive infections with our trusted at-home testing kits. Backed by 20+ years of leadership in molecular diagnostics and over 70 published studies, we provide fast, accurate answers you can rely on. Whether you have been struggling with chronic symptoms or just want the best testing available, we’re here to help you get the answers you deserve. Our unique two-test approach combines: qPCR testing to detect up to 17 types of antibiotic resistance and deliver preliminary results in as quickly as 24 hours*, helping your provider choose the right treatment faster. Next-Generation DNA Sequencing (NGS) to identify over 57,000 pathogens by their DNA with 99.2% accuracy – far beyond that of traditional culture tests. From UTIs and STIs to sinus infections and more, MicroGenDX makes it simple to find the answers you need in less than 5 days.* Trusted by thousands of doctors, dozens of hospitals, and tens of thousands of patients, we’re setting a new standard for precision diagnostics and accessibility to molecular testing. Take control of your health today. Visit MicroGenDX to order your at-home test kit. Have a question? Connect with our support team here: microgendx.com/contact-microgen-dx. *All estimations of turnaround time are based on time after receipt of sample and cannot be guaranteed. All kits include a FedEx Priority Overnight shipping label to ensure we get your sample as soon as possible. MicroGenDX averages 3.5 days from receipt to delivery of all results.

MicroGenDX (patients.microgendx.com) has 406 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: patients.microgendx.com
Website: patients.microgendx.com
Category: Diagnostics & Testing
Location: Orlando
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 69% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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MicroGenDX reviews

406 approved reviews, newest moderated first

Susan K.
Jun 25, 2026
I have been suffering since Apr 4!
I have been suffering since Apr 4!! My doctor ordered standard tests, which came back negative for bacteria. And that was it. When I told him I still had symptoms, he referred me to Infectious Diseases. They were book 6 months out. I took matters into my own hands and signed up for a test through MicroGenDX. The results came back in days -- positive for anaerobic bacteria. Now I have something to show the doctor who will ... fingers crossed. ... take the results seriously and prescribe the proper antibiotic. I am beyond grateful for MicroGenDX for moving a diagnosis forward in days rather than in 6 months!!!
Response from MicroGenDXJun 25, 2026
Hi Susan, thank you for sharing your experience with us! We're truly sorry to hear how much you've been struggling since April as navigating the healthcare system when you're not feeling well is exhausting. We can only imagine how frustrating that wait must have been. We're so glad our test could give you actionable results quickly and help move things forward. We hope your doctor takes the findings seriously and that you're on the path to feeling better very soon. Wishing you a smooth recovery!
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Arthur
Jun 23, 2026
This test found the bacteria that was making me sick
This test found the bacteria that was making me sick. I’m so thankful for this service. I highly recommend MicroGenDX to anyone that with results coming back negative , but continue to have symptoms. These tests will give you the answers you have desperately been looking for. Thank you!
Response from MicroGenDXJun 24, 2026
Hi Arthur, thank you for sharing your story with us! We're delighted that our testing could help you and your provider find the cause of your condition that other tests had missed. We understand and respect how frustrating it can be to experience symptoms while other tests don't deliver answers. We wish you good health!
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Sunny
Jun 21, 2026
Seamless experience with complete…
Seamless experience with complete directions. Fast turn around of results.
Response from MicroGenDXJun 22, 2026
Hi Sunny, we appreciate your kind words! We're glad we could support your health journey with fast and comprehensive testing. We wish you good health.
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D.K.
Jun 18, 2026
Great company
Great company. Also, Josh in customer service should be given a raise!
Response from MicroGenDXJun 18, 2026
Hi DK, we appreciate your kind words! We'll be sure to pass on the feedback to our Customer Service team. We're glad we can provide helpful answers for your health journey. If you ever need precision testing again, we'll be here to help.
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MB
Jun 17, 2026
No test results in over 2 weeks....not a word
Both my husband and I sent our results in over 2 weeks ago and have never heard a thing back. Over $500 wasted down the drain.
Response from MicroGenDXJun 17, 2026
Hi MB, thanks for flagging this. Our records show both samples arrived on June 2nd and results were ready on the 3rd. We also don't see a record of contact from you to our Customer Service team. We'd like to make this right and quickly resolve any access issues. Please call us at 1-855-208-0019 at your earliest convenience and we can get your results over to you and your husband.
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Natalie
Jun 14, 2026
I had been struggling with recurrent…
I had been struggling with recurrent UTIs and had been on multiple courses of antibiotics. I would get some relief, but not feel completely well and was getting no help through conventional testing. my last urine analysis and urine culture through Quest actually came back negative, even though I was quite symptomatic at the time. the MicroGenDX test showed 2 different pathogens and none of the antibiotics that I had been on covered both pathogens. the report clearly showed what antibiotics would cover both pathogens and treating with the appropriate antibiotic has made all the difference in the world
Response from MicroGenDXJun 15, 2026
Hi Natalie, thank you for sharing your experience with us! We hear from many patients how exhausting recurring UTIs can be, especially when testing doesn't reflect the reality you live with. We're glad our testing could identify the pathogens behind your infection and that the Antimicrobials for Consideration section supported your provider's treatment. We wish you good health!
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AR
Jun 13, 2026
It's not all in your head
I finally got an answer to my UTI symptoms after 15 months of getting dismissed by medical care providers suggesting that it was over active bladder, IC or all just in my head.
Response from MicroGenDXJun 13, 2026
Hi AR, we appreciate you sharing your story with us. We're sorry to hear others have dismissed your symptoms as "all in your head." We often hear this from other patients who have spent months or even years navigating chronic illness before finding answers. We're glad we could deliver impactful answers for your care and support your health journey.
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zasimauskaite, E.
Jun 11, 2026
Fast results
Fast results , very good communication.
Response from MicroGenDXJun 11, 2026
Hi Edita, thank you for the warm feedback! We're glad we could provide helpful answers for your health journey. We wish you good health.
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