Patient Care MedicalReviews of patientcaremedical.com

Bess is very helpful love the service

I was given 30 samples (extremely generous amount ) of a type of intermittent catheter to try. A week after I started using my first 90 day supply, I experience a problem with the catheters that was going to make it nearly impossible to use them. While using the 90 samples for 6 days, everything was going great. Inserting the catheters into the urethral track was easy and the removal of the catheters from the urethral track was easy. Once I received my 90 day supply, I got about another six days into using them before I started to experience difficulty in removing them from my urethra. Days 7-9 it was getting moderately difficult. There was a considerable amount of friction pulling them out. Inserting them was still very smooth. From day 10, the catheters were almost glued in my urethral track. It was extremely difficult to pull them out. I was worried about doing damage to the urethral track. When I spoke to Laura Stewart about my problem she quickly set up sending me a replacement 90 day supply of the catheter I was previously using for a year. I receive them the very next day! The previous vendor I was using would not take Catheters (that they supplied) back when I experienced a problem. They offered no help. I was stuck with the catheters that they provided me. Laura was the first person that I spoke to from at least six vendors over five years that knew anything about the Catheters we were discussing. The way she spoke about the product, it almost seemed like she used them herself. There were a few other minor things Laura did for me prior to setting up that first 90 day supply. I can’t remember them right this minute. But the one thing she did for me that I discussed in this review is huge! D Blasche

Good experience

VERY POLITE , HELPFUL AND FRIENDLY. GOT THE JOB DONE .

I was given excellent service from patient care medical. Stacy took the time to educate me about the different samples of catheters, she worked with me until I found the right one I was comfortable with. Thank you patient care medical!

I appreciate Patient Care Medical and Chase for taking care of my catheter needs!

When I called in to get more information on catheters since I am new to it, Bess was attentive and patient with my concerns. I really appreciate her help. Great customer service from Patient Care Medical!

We had the BEST experience with Patrick! He was so very helpful and nice. He is extremely knowledgeable about the different catheters and made me feel at ease about which one to choose for my son. He even taught me about a chemical that was in our old ones we used and helped me better understand the risk our son was in. I can’t wait to start our journey here with y’all as our new DME provider. Great job! It’s nice to know great customer service still exists!