Unit13 F.
Good customer service
UPDATE: The company contacted me after reading this review. The issue has been resolved. The Patch Superstore replaced all the patches that had an issue with a few days after contacting me. The new patches meet my high standards for quality. Based on the phone conversation and their response I can now recommend their services. Note if you have an issue don't rely solely on email it may make it into the spam folder and never be seen. Call and speak to a company representative to make sure they're aware of any issues. I've changed my 2 star rating to 5. Below is the original edited post so you may see the issue I had and how it was resolved. ...Ordered 100 patches, 37 were not unusable. Most of the unusable patches lettering appeared off center nearly touching the border. Several had loose threads, stitching and letters missing...
Response from PatchSuperstore ®Jun 4, 2021
At PatchSuperstore we pride ourselves on providing exceptional customer service and quality patches made in both our American-owned foreign and domestic factories. I apologize if what you received was not made correctly. We back each and every order with our 100% Quality Guarantee. We will replace any custom embroidered patch that is found to have defects in materials or workmanship. Unfortunately, we don't have a name or order number for you so we are unable to look anything up. Can you let us know the name and order number for this so we can have this resolved? We are also available from 8-7EST M-F at 866-577-2824 or by email [email protected] I look forward to your response and helping to rectify this order. Thank you, Bill ** Update ** We rectified the issue with the client producing another batch of patches to replace the bad ones they received.


