Patch Superstore Custom Embroidered Patches are great for boy scout patches, girl scout patches, martial arts patches, companies, professional organizations, sports patches, bikers patches, or any organization or business that desires immediate recognition.
PatchSuperstore ® (patchsuperstore.com) has 35 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingNeedlework & Knitting · Trenton, Florida
Excellent
Needlework & Knitting · Doral, Florida
Excellent
Needlework & Knitting · Miami,, Florida
Excellent
Needlework & Knitting · Miami, Florida
Excellent
35 approved reviews, newest moderated first
Julie
Jattend un remboursement depuis quesment 2 mois.. ..cest long en cr....t. il me pose toujours les memes questions ...surement juste pour étiré la sauce plus longtemps 🤦♀️ Bref de A a Z ca vaut un gros 0. Allez voir tout les reportages ..et les articles ecrit ..vous allez tout comprendre....
Response from PatchSuperstore ®Apr 19, 2024
This is not an actual customer seems they are mistaken for https://www.trustpilot.com/review/www.superpatch.com which they left the same review
Barry W.
Received my patches today. What we received was not close to what we had requested. Even if they had been the right size the stitching was horrible. Absolutely no attempt with customer service to even try to resolve the matter. Definitely won't be ordering again. As far as your reply to this you lied. It was definitely not the size we ask for nor were we offered any thing from you to make this right. As stated we have the patches from another company with no problems what so ever.
Response from PatchSuperstore ®Apr 11, 2022
Hi Barry, After reviewing the order and conversation with CSR the patches made are to the specifications you approved and the issue you had was the sizing. Originally asking for a patch not to big and not to small for a hat we designed the proof for approval at 2.5"W x 1.62"H. We did ask for a size requirement and seeing you're in the embroidery business too "creative stitches" you approved the size. Once received you said they are to small and we offered to do another order at the new size but refused to pay to get another size made at a reduced discount. We all make mistakes and we are happy to work with you in creating a new size patch. A manager has have tried to reach you several times on 4/4,4/5,4/12 by phone with no luck. Feel free to give us a call back at 866-577-2824 and ask for Bill.
Unit13 F.
UPDATE: The company contacted me after reading this review. The issue has been resolved. The Patch Superstore replaced all the patches that had an issue with a few days after contacting me. The new patches meet my high standards for quality. Based on the phone conversation and their response I can now recommend their services. Note if you have an issue don't rely solely on email it may make it into the spam folder and never be seen. Call and speak to a company representative to make sure they're aware of any issues. I've changed my 2 star rating to 5. Below is the original edited post so you may see the issue I had and how it was resolved. ...Ordered 100 patches, 37 were not unusable. Most of the unusable patches lettering appeared off center nearly touching the border. Several had loose threads, stitching and letters missing...
Response from PatchSuperstore ®Jun 4, 2021
At PatchSuperstore we pride ourselves on providing exceptional customer service and quality patches made in both our American-owned foreign and domestic factories. I apologize if what you received was not made correctly. We back each and every order with our 100% Quality Guarantee. We will replace any custom embroidered patch that is found to have defects in materials or workmanship. Unfortunately, we don't have a name or order number for you so we are unable to look anything up. Can you let us know the name and order number for this so we can have this resolved? We are also available from 8-7EST M-F at 866-577-2824 or by email [email protected] I look forward to your response and helping to rectify this order. Thank you, Bill ** Update ** We rectified the issue with the client producing another batch of patches to replace the bad ones they received.
Mican A.
Worked with Megan to get our corporate patches created. There was a lot of detail work and we were able to keep the integrity of the design, yet simplify for production. With just a few emails back and forth, we got exactly what we wanted! We couldn't be happier.
yayasisters X.
This is my first time working with this company and I must say from the 1st call Megan as been wonderful help she is knowledgeable and understanding she is friendly and very helpful I look forward to doing ALOT Of business .. Megan is awesome she deserves a good dinner ...
Mary C.
This is my second experience with PatchSuperstore. The first time I had a patch made and this time a challenge coin. The quality and detail is superb. Megan is an absolute joy to work with. She's responsive, knowledgeable and very accommodating. I will be a repeat customer for years to come. I highly recommend this company.
Karen
Working with David and Megan has been nothing more then Outstanding !!!!!!!!!!!....Both are extremely good at what they do, Service is Superior....I highly recommend Patch Superstore....(especially with Patches)
Margaret B.
Making baseball pins extraordinary once more! A debt of gratitude is in order for the marvelous client support. it is so pleasant to talk straightforwardly to a live individual. Dan made a magnificent showing helping us in our plan and requesting. Profoundly prescribed organization to all baseball crew requiring pins for exchanging.