M.O.
Wish it had all worked like it’s supposed to.
Although their pricing was more expensive, I went with them for the help polishing the artwork. That process was very efficient and proof process was easy. When the patches were delivered, however, they did not match the artwork. Customer service was very responsive about getting the patches re-done and shipped to me, but because the manufacturing is done in China, the new patches did not arrive in time for me to use most of them. If I could give a 3.5, that would be my rating because the people were great but overall this was a costly experience, spending money on patches I can’t use anymore as well as on the items they were meant to be sewn onto, and set to go empty-handed to the event all that stuff was meant for. I think it’s worth noting, if they had paid for an expedited form of shipping rather than their regular shipping, I probably would have gotten the order in time to use it.



