Patches4Less.comReviews of patches4less.com

While the custom patches I ordered were exactly what I wanted, there was a pretty big problem with communication once I approved the proof and paid for the order. I placed the order on June 16 and never heard from Patches4Less or TJM Shipping again via email. No order update or notification of delays or shipping update. I had to call them directly on July 2 to ask them where my order was in their process, and the gentleman on the phone could not give me an answer. He told me to respond to the last email I received from them, which would trigger their team to react to the issue. On July 4, I received an email from TJM confirming that my order had been shipped via UPS. It was finally delivered on July 11. Again, the final order was 50+ beautiful and well-rendered iron-on patches, but the order came too late. My recommendation is for you to communicate more frequently as the order moves through the process, and to be more attentive on orders that have not moved from one phase to the next for a couple of weeks.

Not happy with product. The size of patch was not to size. For some reason they changed size of patch. Now it's too small. The patch looks great but has white thread in the black border. There are no color whites in the patch, only yellow and black. Why white? The price that was quoted was a great price. Now I know why. Very disappointed. I still haven't had a reply to my last email.

The lost boy patches All 10 patches are bent tried to lay heavy books on them individually to flatten them out. And 5 of the 10 patches had minor defects in them..in the logo it self .and the top of the patch ...where the white boarder is.....

The detail given to me in the proof that was emailed to me for sign-off was much better than the detail in the actual patch. Enough so that if i had seen the detail i would have received, I would not have ordered the patch. Especially since i paid $22 a piece (order of ten).

The color on the patches discolors to a muted ugly color when heated to adhere. I sent a email asking about this and never received a response. Very disappointing.

It was very difficult working with Tim. The drafts from the factory that he gave us were not at all what we wanted. When asked to modify it, it would take days to hear a response back from him. It was unfortunately because the patches did not turn out how we wanted them in the time frame we wanted them. I hope in the future we can work better to fix the patch draft from the factor.

Their prices are ok but they have some serious problems. Communication - This is key for me. They don't communicate well. I have asked them to send me an update email and they say they will. I don't ever get anything. I have called and left messages and they don't call back. I am told they are sending me an update and then I get nothing. I can't trust their word on anything now and no matter how good the product is or how amazing the price may be, I can't do it if they don't follow through. I can't do business with them anymore. I will pay more with another company just to know that when you say you are going to do something, you do it. It's sad really. I want to like them.

The color was off even after I called the company and the woman that answered acted like she has the thread in hand! BS! The patches came from China like three weeks later and way too light Just saying.