Passports TravelReviews of passports.com

We just returned from a student trip to Italy and Greece with Passports, and the experience was outstanding from start to finish. What stood out most was how well everything matched what was promised—hotels, guides, transportation, and major site access were all delivered as expected, which has not always been my experience with other tour companies. The planning team (especially Katy and Hilary) was highly responsive and helped create an itinerary that balanced structured touring with meaningful free time. That balance made a big difference for student engagement. Our Tour Director, Ivana Zerajic, was exceptional—organized, flexible, and great with students. She made adjustments in real time and helped elevate the overall experience. The trip ran smoothly, and when minor issues came up, the Passports team was quick and solution-oriented. Overall, this was a high-value, well-executed trip. I will absolutely travel with Passports again and recommend them to other educators.

I’ve been doing student travel since 2006, and switched to Passports in 2020. I tried most of the cheaper options, and can only say I wish I had switched sooner! Passports got us through the complicated Covid mess with 5 stars. And the 4 trips I’ve done with them since have all been fantastic. Hotels and food were my biggest complaints with the cheap guys, and Passports knocks that out of the park. Plus, I’ve had the same customer service rep for 6 years with Passports, rather than 6 per year with previous companies. Make the switch, it’s worth it

I have tried different travel groups, and Passports by far has been the best. They are open to group leaders writing their own tours (as I did) and assisting them when needed; the tour guides are knowledgeable and responsive to group needs, and our 24-7 guide managed this last time to help me when I had an on-tour injury. I had not one concern except for taking care of my injury - she used Passports insurance and managed all of the costs and necessary paperwork. She was a true blessing!

If you're a teacher and want to take your students to Italy, this is your company. I've traveled with many others and I've had some horrific experiences. Passports will give you the support you need to have a great experience. You can make a custom itinerary that won't break your budge. They select nice hotels and good quality restaurants. The guides are knowledgable and patient. Everyone was helpful end-to-end.

Our trip to Italy was perfect. You get to see what you want to see without having to figure it all out. Joaquin was outstanding.

Passports is an amazing educational travel company! They provided everything they promised - city-centered hotels, less time on busses, and amazing food. Unlike other companies, from the time I requested information, I worked with ONE person, Kris. Kris not only walked me through every step in the planning stages, but checked in on my group both during and after our trip. While on-trip, Passports has an app for travelers to use. One of my favorite features of the app is that it allows travelers to share photos. When we returned, I asked if there was a way to download all of the photos at once. Kris said that there wasn't, but she would contact IT about it. By the next morning, the app had an update that allowed downloading all of the photos! Amazing company with amazing customer service!!!

Passports is a 10 out of 10! From the very start of planning the trip, to the middle when things changed on us, and up to the very end our consultant Katy Hemenway had our back and Hilary Rose helped us navigate changes as they arose. The location of our hotels could not have been better. We had a small tour that required us to walk to most of our destinations and it wasn't a hardship at all. The restaurants were great and authentic. Our guide Joaquin Chaparro Sanz was the best and made us all feel like family. Passports definitely makes you feel like you are their number one priority.

I really believe this company sets the standard for the industry and student travel opportunity. We have always enjoyed our travel experiences, but as a first time group leader, this year, Passports made the experience memorable, easy, and exciting. All the key areas of the experience were top-notch: travel, food, hotels, locations, excursions, and most importantly, guides. We will be booking our next tour within the next few weeks and we couldn't be more excited to embark with them, again! HIGHLY RECOMMEND and they are a well-run company who works for you behind the scenes. They are accessible and ready to meet your needs and keep the experience enjoyable, regardless of seen and unforeseen circumstances. 10/10!