Norrie B.
The worst experience and treatment
The worst experience and treatment I've ever experienced in almost 68 years. I went today to buy my 3 yr old grandson a halloween decoration. I was greeted by security who said "You have to have a mask on". I stated. " I'm medically exempt". She proceeded to demand my proof. I stated " I do not have to provide that. It is between me and me physician" She said "Ok". So far so good. I picked up the item I went for. She stood nearby me the entire time, watching as if I was a criminal. I proceeded to the check-out. As I did, she brought a young man over. He did not identify himself, nor his position in the store. He became quite rude and verbally aggressive, Demanding loudly for me to put on a mask. I re-iterated to him that I am medically exempt. He said " I had to prove it" I said "not according to the bylaw" He told me " You don't know what your talking about", loud enough for anyone in the store to hear. I again said " it's between me and my doctor". He Told me to leave the store, pointing to the door...but of course waited until I paid. I went out to the car and looked up the bylaw. I took it back in to show him. He came over walking angrily, almost stomping. I said "I brought the bylaw in to show you". He refused to look at it. Pointed to the door and said "Get out". I asked his name. "Brannon". As I was leaving he said." Get out of the store and get off the property. The exit is over there" , pointing towards it. I swore at him. I have NEVER been treated this rudely by Anyone Ever in my almost 68 years on this Earth and definitely Never in the past almost 2 years. In ANY other store, bank or business of any sort, when I said I was medically exempt, I was given NO problems. I left the location, called the head office and placed a formal complaint. The girl was very upset at how I had been treated. She agreed there was NO excuse for how he treated me. I guarantee that if they ask him, He Will Lie. If this comes to an unsatisfactory resolve to my liking, I will contact a lawyer. I will NEVER IN Any lifetime shop at Party City and since they are affiliated with Canadian Tire, it is very doubtful that I will shop there either.