PartsVuReviews of partsvu.com

Response from PartsVuMay 18, 2026

Hello, Thank you for taking the time to share your feedback, and we’re very sorry for the frustration and delay with your order. We understand how disappointing it is to be waiting this long, especially on an essential part like your boat keys. In this case, the delay is due to the item being on backorder from the manufacturer. Unfortunately, we do not have control over Mercury’s production or supply timelines, but we do continuously monitor updates and provide revised ETAs as soon as they are made available to us. We completely understand your frustration with receiving review request emails while still waiting on your order—those are automated and do not reflect the fulfillment status of individual items. At this time, we are still awaiting inventory from the manufacturer. If you prefer, you are absolutely welcome to cancel the order for a full refund rather than wait, and we can process that immediately for you. We appreciate your patience and the opportunity to assist, and we hope to resolve this for you as quickly as possible.

Response from PartsVuMay 15, 2026

Thank you for taking the time to share your experience, and we sincerely apologize for the frustration this caused. We understand your concern regarding the additional freight charge and how that impacted your decision to cancel the order. For certain oversized or heavy items, shipping costs are calculated based on carrier rates, which can include dimensional weight, packaging requirements, and destination. In some cases, those costs are not fully reflected until the carrier provides the final shipping calculation, which is what triggered the updated freight amount in your case. We absolutely understand how unexpected shipping costs can feel disappointing, especially when comparing against other retailers. We appreciate you noting the value of the pricing and discount you received, and we’re sorry that the overall experience did not meet your expectations. Your feedback is important, and we will make sure it is reviewed with our team as we continue working to improve transparency around freight estimates. If you ever want us to review shipping options or alternatives before placing an order, we are always happy to help.

Response from PartsVuMay 18, 2026

I ordered parts from your company I ordered parts from your company, but never received them. I tried to cancel my order and get a refund but was told it had already shipped.UPS said they never received the package from partsvu . Finally I filed a dispute through my credit card company. I ordered the same parts from another company and received them four days later.

Response from PartsVuMay 18, 2026

Hello, Thank you for taking the time to share your feedback, and we’re sorry for the frustration caused by the lack of clear timing updates on your order. In most cases, order confirmations and shipping updates are sent automatically to the email address provided at checkout, so we do recommend double-checking that the email entered is correct and also checking spam or junk folders, as automated messages can occasionally be filtered there. We appreciate you bringing this to our attention, as clear communication around shipping timelines is important and something we continue to work on improving. Thank you again for your feedback and for your order.

Response from PartsVuMay 5, 2026

Hello, Thank you for your feedback, and I sincerely apologize for the frustration and downtime this situation has caused. I completely understand how disappointing it is to receive a defective part—especially when it keeps your boat off the water. I also understand your concerns with the warranty process. Because this part is manufacturer-backed, we are required to follow their warranty procedures to obtain a replacement. That said, I agree the experience should not feel this difficult, and I’d like to help move this along as quickly as possible. If you can please provide your order number and confirm the best contact information, I will personally review your case and work to expedite the warranty claim with the manufacturer. In some cases, we may also be able to explore alternative options to reduce further downtime. We truly value your business and appreciate your patience while we work through this. I will do everything I can to help get you back on the water as quickly as possible. Sincerely, Jessica

Response from PartsVuMay 15, 2026

Hi Tim, Thank you for reaching out, and we’re sorry to hear about the issue with your Stow and Go cover after such limited use. We completely understand how frustrating a zipper failure can be. That said, we do want to clarify the process, as this is a manufacturer warranty item. PartsVu is a retailer and does not manufacture Mercury products. Warranty claims are handled directly through Mercury/Brunswick, which is why they require specific product and engine information for verification, even when the accessory itself is not engine-specific. In this case, once the claim was submitted, it was processed and approved by the manufacturer within just a few days, and the replacement was reshipped shortly thereafter. The replacement has already been delivered to you. While we understand the expectation of an immediate replacement, warranty timelines are controlled by the manufacturer and not PartsVu. Once approval is granted, we ensure everything moves out as quickly as possible. We’re sorry again for the inconvenience this caused and appreciate your patience while the warranty process was completed.

Response from PartsVuMay 4, 2026

Hello, Thank you for your feedback. I’m very sorry to hear about your experience—this is certainly not what we want for our customers. I completely understand how frustrating it must have been to wait that long, receive incorrect items, and then have difficulty getting assistance. That’s not acceptable, and I truly apologize for the inconvenience this has caused. I would really like the opportunity to look into this further and make things right. If you could please provide your order number (or the name/email on the order), I can review exactly what happened with the fulfillment, shipping, and item discrepancy so we can get this resolved for you as quickly as possible. Regarding the tracking, once a package leaves our facility, the timing and visibility of tracking updates are controlled by the carrier. While tracking is generated on our end, delays in updates or scans are unfortunately outside of our control. That said, I understand how important that visibility is and we can certainly review what happened in your case. We can also prioritize your return and ensure you receive either the correct items or a full refund—whichever you prefer. We truly appreciate you bringing this to our attention and hope to have the chance to turn this experience around for you. Kind regards, Jessica Zapatero