PartsIPS - Appliance PartsReviews of partsips.com

I have a Frigidaire dishwasher. I ordered a product labeled Frigidaire BASKET SILVERWARE 2 - Part# 154749502. The silverware basket that was pictured on the PartsIPS website when I ordered the part was the correct silverware basket and would have worked as a replacement to my broken Frigidaire dishwasher silverwate basket. What I received from PartsIPS - listed on the shipping box as an "Electolux Basket Assembly, Silverware, W/2" and on the packing slip inside it is listed at Product "WCI 5304521739" from "Pick List 3363712" - however, was not what I ordered and did not work as a replacement basket for my dishwasher. I called PartsIPS, and all they would say on the phone is that I would have to email them with any issues related to the product received. Over email PartIPS wrote that: "We did mention on website that we will send out substitute part,” which was a lie, as the product page did not use the word substitute, and PartsIPS has made no offers to send the correct part or provide refund for my purchase. Second, even if it did say "substitute part" - which it did not - the part sent me is not an acceptable substitute for the order. For example, when compared to the Frigidaire item I am replacing (which was shown in the PartsIPS product page picture when I made the purchase), the received basket is not long enough, it does not separate into three pieces, the plastic separator between the first two and last two segments of the basket is too high and on one level, it does not have as many basket segments to hold silverware, it is an Electrolux (not Frigidaire) part, and it does not fit well in the Frigidaire dishwasher. All those deficencies makes the part sent to me NOT a substitute, and certainly not an acceptable substitute, for the Frigidaire silverware basket, and NOT an acceptable replacement part for a Frigidaire dishwasher.

DO NOT DO BUSINESS WITH THIS COMPANY. I have been dealing with them for over a month to replace the part they sent me which it was damaged. They don’t even answer their phone now. They may be out of business by now. Don’t deal with them.

I ordered the wrong part. It came very quickly from Tampa, FL. To return it, they said I needed to ship it to Tukwilla, WA; about as far from where I live as possible. Shipping to Tukwilla was estimated to far exceed the amount I paid for the part. I still have the part. I won't deal with Partsips again.

let's start with the price seems great...received product fast..part number on box does not match the part inside...called the number and talked to somebody .he said take pictures and send email...phone is now disconnected..

Placed an order. IMMEDIATLEY called to cancel. Person on the other end who sounded like they were on a cell phone said just send an email. I had already sent one. I told him that. He said they would take care of it. I got shipping information the next day from them. Replied to that email to cancel. Package arrived and I refused delivery. They've not responded to one email, but they refunded me LESS the amount I paid. I'm assuming for shipping fees even though I called and emailed to cancel within 5 minutes of purchase. I've already started they dispute process with on my credit card. Do NOT use this company.

After purchasing one refrigerator part, I immediately needed another part, so I canceled the first part I ordered and ordered two again at once. After one week, arrived two boxes, and when I opened them, there were canceled parts and the second part I ordered. They sold the same two parts and charged the delivery fee twice. When I called right away, no one answered the phone and any returned email. I couldn't find any address to return the wrong part. I lost about $100 and a lot wasted my time. Be very careful if you want to order from here.

I don't want to recommend this company. I lost a customer and lost money due to this company. I received the canceled item after some time and took the money from my Cradit card. I have sent several emails to return the wrong item, but there has been no response. I am writing to make sure that no one suffers the same damage as me. Never order anything here.

I have order Oven gasket for GE, received completely wrong product. Do not buy any parts from this website, they are sending wrong parts, not taking returns, charging back for shipping, no refund. Not taking call 3156757792, no email answer. Do not waste your money.