PartsIPS - Appliance PartsReviews of partsips.com

You guys suck! Never again

Do NOT order from IPS! Horrific customer service & draconian return policy. $60 part arrived in a timely manner, but it was incorrect (despite confirmation otherwise before ordering, but okay). Part unopened/unused for return, but they levy 20% "restocking fee." This means I paid to ship to my home, then another $30 to ship it back; deduct the BS 20% "restocking fee" for a literal small door handle, and I will end up recouping $28 of what was a total of $82 upon initial purchase, even though they will have a brand new, unused/unopened part to resell. (*Actually, I've not gotten the partial refund yet, and honestly, don't trust it will happen.) SO many other options out there. I ordered a new part elsewhere and it fit perfectly with zero hassle. Lesson learned. UPDATE: *As of July 6, I have still not been refunded. My tracking # confirms they received it well over a week ago. These guys are scammers.

I placed my order on 5/26/27 for a left side guard rail for my freezer. They sent my order FedEx ground. I received an email on 5/27/26 that my payment was successful and my package has shipped. As of 6/4/26 I haven’t received my package because it stuck in Bridgeport Pa. and it can’t be delivered because there are no contents in the box and they won’t deliver it. I emailed customer service twice with no response and called twice with no response. Customer Service won’t answer the phone and they make you leave a voicemail which I left 2. You want to know how you did well you did horribly! I hope this was an honest mistake and not a scam but I’m starting to believe scam because I can’t get in touch with a person to rectify my problem. I’m sorry I ordered from this company.

They advertise “most orders delivered within 1-3 business days”. My part showed in stock on the product page and took 14 days to arrive (this was with me paying extra for 2-day shipping)

They shipped the wrong part and there is no way to reach out to customer service to return what was sent.

Wanted to return the part. I was told there was a 20% restocking fee and I would have to pay return shipping . That meant that if I returned an $83.00 part, I would receive a credit of $68.80 minus $46.00 shipping leaves $22.80 return. Will not do business with this company again.

I ordered an ice maker. It was not the correct one even though I got the part number off of their website that said the ice maker was a direct OEM replacement for the model number refrigerator I had. It was not. I called them to ask about exchanging it or refunding it. I was told to send them an email. And during the dialogue I was told that they sent me the part that I ordered and they will not give me a refund. Extremely Shady business. Do not buy from this crooked business.

Worst customer service. Partsips isn't worth the hassle. I ordered a wrong part, OK my fault nbd, i got the right part elsewhere and fixed my washer. But then when I tried to return the mistake part I was given the same stupid form response on repeat because this is their return policy. [ - Please obtain a return authorization number.     - Return shipping is to be paid by the buyer.     - Full order amount will be refunded.     - Part should be in sellable condition.     - We have 30 days return policy Thanks PartsIPS ] All i needed was a reurn authorization number. But the only response i could get was their form email of their return policy. So I tried the phone number on the site. And after a stupidly long wait time I finally got to a person... with a terrible phone connection, who spoke quietly to tell me to email. I never even opened the package, it's perfect and sitting by my tv right now and I'm out $100+ because of their shitty service.