PartsimpleReviews of partsimple.com

Took $150 from me for a repair part but won't give me part nor give my money back

They will sell you a part as in stock when it’s not. Don’t buy from here and read the negative reviews which are many.

If I could give zero stars i would, I ordered a part for my fridge and paid for 2 day shipping. After 3 business days I had no part and no tracking number. I contact part simple which there is nothing simple about this company and they say we are sorry and they forgot to process the order. So they refund me my 2 day shipping money but can't tell me if they even have the part and when it will ship. All I get is "I emailed our shipping team and waiting to hear back" well this company either has a terrible business model or no one within this company converses. Oh and another thing, they don't return phone calls when they say they will contact you in regards to parts. Terrible customer service and more exhausting fixing the appliance then just actually replacing it. Don't waste your time or money with this company, had I read the reviews first i would have avoided this whole ordeal.

On their website they claim this: Our customers tell us every day about their part issues, and how we’ve helped them locate the parts needed to fix what was broken. Repairing, rather than replacing products not only saves money and helps our environment, but it also just feels good to be able to extend the life of a product and not have to throw it away. I ordered a replacement control board for my GE oven, which they sent promptly and it it worked just fine more a few months. Then it failed. I contacted them, and they assured me that it was under warranty, and that I could send it be for repair. Nine days after I sent them the part, I emailed for an update. I received a reply stating "It has been processed and should ship out today. Once tracking is uploaded it will be emailed to you." The very next day, I received an email with a credit card reimbursement. I emailed back and said that I wanted my part back so that I can send it elsewhere to fix my oven. they replied: "I am sorry we have no way to do that. We recycle those once they are received in our system." So it's one week until Christmas, I now I don't have a working oven. THANK YOU PARTSIMPLE! I called just two or three days before Christmas to speak with a manager, and she said that they would find a "core" part to replace my missing part, but it would not be possible until after the Holidays and they would contact me. I told her that would be satisfactory. It is now 1\11\21, and I have heard nothing. I called their support line, and was told that there was nothing they could do, and that they had sent me an email on 12\29\2020. I can't find an email from them, even after going through the emails in the company firewall. Nothing. It's odd how their other email got through to me, but this one somehow did not. I wonder if that is fraud they advertise on their website, "Repairing, rather than replacing products"? Maybe it should say "Throwing your parts away without your permission, rather than repairing OR replacing".

I ordered a replacement part for my oven. The site shows "in stock" and will "ship the same day". It was a Sunday so I purchased it to be shipped on the next business day. After a week I had no package and never received an email with tracking info. I reached out to their support, it was a Sunday, they got back to me the next day. They stated we apologize we will make sure the item goes out today. The next day I email them and ask for a tracking number. On Tuesday evening they respond, we can't get in touch with our warehouse to get the tracking number. (What?!) How is that possible in 2020? I emailed them back saying you have given me incorrect information twice now, I don't understand how it's possible you can't reach your support. To make a long story short, two weeks later and my oven still is not repaired because of the incompetent folks at partsimple.com... I ordered my parts from their competition and a few bucks more but the item is on it's way. No headaches, no hassle!

Horrible company. Sent wrong part and charged me shipping for return. Then didn't give a refund.

Aug 11th ordered a part that was wrong, got the Return Authorization number, wrote it on the box and paperwork, returned it Aug 13th, have not heard or seen credit on account yet!! 35 days. Not what I call trust worthy of purchasing from.

The experience that I am currently dealing with is unheard of. I ordered a replacement part for my refrigerator. The part number put in brought up the picture of the correct part I needed. When I received the part, it was the wrong part. The part sent did not match the picture of what was ordered and received. Currently I am being charged to send it back to them plus a restocking fee for their mistake. Never again! Horrible customer service and whomever is emailing me back and fourth is rude and clearly doesn’t know what they are talking about.