PartSimple.com specializes in helping people find the replacement parts they need quickly and easily. We sell millions of parts for hundreds of brands across the world.
Partsimple (partsimple.com) has 102 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Владислава С.
We ordered repairs from Part.simple of the washing machine control board. The money was paid, but nothing was repaired. Nothing has changed, as if the board was simply repackaged and returned to us. We are very unhappy with the work, the support did not help at all. We just ended up with money where we paid for repairs that didn’t happen. We do not recommend this company to anyone
Jennifer C.
Sent the control panel for my oven for repair. They sent it back without the wires needed to connect it back to the stove. Was told it was correct even though I provided pictures - after several emails back and forth they agreed to pay shipping for me to send it back. Control panel came back with the wires. I can use the oven but many of the buttons do not work. I went without for so long and dealt with so much frustration, it's not even worth the hassle to send it back again. I would not recommend this company to anyone!
MH
Sells damaged remanufactured parts then fails to take responsibility and refund the full cost. Difficult to work with. Had to file a claim through my credit card.
Amy C.
1. 11:09 a.m. Friday, October 27th - Ordered a part, added 2 day shipping. I figured it being the weekend, it may be Tuesday, before I got the part, but was okay with that. 2. 9:25 a.m. Monday, October 30th - Emailed the company, requesting information on the shipping as I had yet to receive any shipping confirmation. 3. 8:03 a.m. Tuesday, October 31st - Received an email that they would contact the warehouse and find out about shipping. 4. 10:47 a.m. Tuesday, October 31st - Received an email a shipping label has been created. 5. 12:30 p.m. Tuesday, October 31st - Sent an email, requesting a refund for the 2 Day Shipping 6. 1:42 p.m. Tuesday, October 31st - Called Customer service. DIANE answered. I told her my problem and requested a refund for the 2 Day shipping. DIANE informed me that we were still getting "2 DAY AIR" shipping and said she would split the cost. I replied back that I didn't want to "split the cost", I wanted a refund for the 2 Day shipping because I ordered the part 3 days ago. I was in the middle of saying, I didn't mind paying for the ground shipping which was less than the split cost, and DIANE interrupted and belligerently asked if I wanted it for free. I than in a calmly requested DIANE to let me finish. She then huffed, 'Well okay'. I let DIANE know that "I don't mind paying for the ground shipping, but I refuse to be charged for 2 Day shipping for something that just had a shipping label made. 2 Day shipping means I will receive it in two days." I asked DIANE to put herself in my shoes and asked her what does 2 Day shipping mean to you when you order things? I then asked her if that made sense. She replied, yes it does. I will refund your account now. I thanked her and told her to have a good day. As I have yet to receive the part, I am hoping that it works. My problem with Partsimple is that I've yet to receive the part, but I have had to deal with false advertising, poor shipping and rude customer service. If I had been rude to DIANE, I could totally understand her belligerence. Rude behavior begets rude behavior. However, I was just asking for a refund on a service that I did not receive, and I had to interrupt her tirade in order to explain my request. Poor customer service all the way around.
Janae F.
Bought a part for a washer, was on vacation and then had to find a handyman to put in. Ran over my 30 days and now they won’t refund me my full amount due to a faulty part. Won’t be using the again. Buyer beware. Janae
Madonna M.
I ordered a lg power cord! It arrived today, inside the bag was a piece of plastic with a part invoice and a cord. The cord was not in bag and the cord does not have lg on it nor can I find the part number which is usually on the warning label. ( because there is no warning label) I’ve called at least 3 times leaving messages. How can I get in touch with a live person? All I’m getting is the voice mail! Yes they took my money and delivery was quick! But this part is not new as promoted!
Leah H.
Don't expect any information or updates from the company unless you push. They won't tell you if a part is unavailable or backorder for an unknown amount of time. But they will take your money lightning fast.
Bob L.
Ordered control board for freezer that arrived DOA. PartSimple said to mail back control board and a replacement would be sent. After two weeks I emailed them inquiring about the return, they emailed back saying they will submit a refund as they no longer stock the part. I waited two weeks with no freezer after PartSimple said they would send a replacement. Of course their website shows they have the control board in stock. Very poor customer service, I had to email them inquiring about the return, they probably would have never sent a refund if I did not inquire. I would not reccommend this company.
