K A.
Poor Service, Misleading Pricing, and Zero Accountability
I had a terrible experience with PartsHNC and strongly recommend buying your parts elsewhere. I ordered an inducer motor on a Sunday and paid extra for 2-day air shipping. Only afterward did I realize their shipping facility was about 30 miles from me. I called immediately to see if I could pick up the part instead — they refused, saying that wasn’t an option. Shortly after, I received an email stating the sales price was wrong and I’d need to pay an additional $150. They told me I could cancel if I didn’t want to pay the difference, so I replied and cancelled the order. I then bought the same part from another vendor. But then I got another email from PartsHNC saying the price was actually correct and the previous message was a mistake. I called again, reiterated that I wanted the order cancelled, and was told it was “too late.” This was at 8:00 AM Monday morning — less than 12 hours after placing the order, and before any FedEx confirmation had even been generated. They couldn’t provide a tracking number and kept saying I would receive it “within two hours.” None came that day. Only late Monday evening did I finally get a FedEx notice that a label had been created — meaning the package hadn’t actually shipped yet. Meanwhile, the other vendor I ordered from (SupplyHouse) cancelled my order instantly with no hassle at all — excellent customer service. On Tuesday, PartsHNC emailed saying the part would arrive that day, and that they had put in a request to recall the shipment. I told them if it actually arrived, that was fine. It didn’t — the delivery date changed to Wednesday. Then Wednesday morning, I saw the part was returned to the shipper instead. After all this chaos, I had to place yet another order with SupplyHouse. When I explained the situation, they shipped the part to me at no charge. That’s the difference between a reputable company and PartsHNC. Do yourself a favor: avoid PartsHNC. The experience was full of inconsistent information, refusal to cancel an unshipped order, questionable pricing practices, and poor communication. There are far better suppliers out there — SupplyHouse proved that. Don’t make the same mistake I did.
Response from PartshncFeb 9, 2026
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience this situation caused. We acknowledge that an incorrect pricing email was sent in error. Shortly after, our team contacted you to clarify that the message was a mistake and that the original price was valid. During that same conversation, we also explained that customer pickup was not available at the warehouse where the item was stocked. Later, you contacted us requesting cancellation after placing an order with another supplier. At that point, the order had already entered the shipping process, which limited our ability to cancel it immediately. Our supervisor reached out promptly to explain the situation and, as a courtesy, we submitted a reroute request at our own expense to have the package returned to us. Once the item is fully received back at our facility, our accounts team will process the appropriate refund as quickly as possible. We truly regret that this experience did not meet your expectations. Your feedback is valuable, and we are actively working to improve communication and internal processes to prevent similar issues in the future. We appreciate you bringing this to our attention and thank you for your patience.