PartsFPSReviews of partsfps.com

no place to put PO#'s so when the part comes in i have to search the jobs to find out what part they ordered and if the parts from you match the order. This is a needed item to be added to ordering.

Great pricing for products and everything item has worked perfectly but the app is still broken and won't let me order. Have had to order through email which is kind of a hassle.

Lots of parts with cheaper prices, but hope you don't get a defective part out of the box. I got a bad thermostat for a fryer. I called Parts FPS to report the bad part. The guy on the phone was rude and told me returns for any reason have to be done online. I did as he asked and still no part or any word. I call again to ask about getting the bad part replaced and the man on the phone said I will get an e-mail about the part and to wait for e-mail. I had to order another thermostat to be able to finish the repair for my customer. I still have had no word from Parts FPS on getting a good part for the money I paid for it. The second one I ordered works proper and my customer is happy. I however am not happy with the service I have received and will not be ordering anything else from Parts FPS. I buy a lot of parts since I have a repair business and getting bad ones comes with the job. Service after the sell? Lacking!!!

I did not receive all of the products I ordered, when I contacted PartsFPS they said they would call me back, yet never did. Days later I made contact again, this time the agent said to call back in 2-3 hours, after calling back I was told the missing items would not be available for some time. The sale representative had a very bad attitude and sounded as if they really did not wish to assist me, at this time I still don't have all of the items I was in need of and I have no idea when I'll receive them.

We ordered part in March & didn’t receive it till the end of July. We emailed consistently & were told it was on nationwide back order yet it was paid for in March when we were told it was in stock.

I placed an order, received a partial of my order, was never told that the parts not received were on back order but was charged for the complete order.

Sent out wrong parts, the new world we live in. Took in the short on this one Had correct model serial.

I do not like solely having to order online, I had a couple questions but when i called your number was told you only do online orders only, you need customer service or someone who can take a order instead of online only!!!