Dinesh C.
Part I order was not correct
Part I order was not correct. I contact your team right away to replaced part or refunds, its been 7 days and still they haven't contact back to return product. They said they will update me how to process. Worst customer service ever. Finally they contact back and sent me return labels. Thanks
Response from PartsFESep 19, 2026
Thank you for taking the time to leave your feedback. We’re really sorry for any inconvenience caused and appreciate your patience. Upon checking the order records, we can confirm that our team provided a courtesy prepaid return label for the part, even though the wrong part was ordered. The return instructions also advised that the refund process takes 8–10 business days. Based on the tracking information, the returned part was received at our warehouse today, 09/18/2026. Once our inspection process is completed, our team will proceed with issuing the refund accordingly. We understand how important timely communication and resolution are, and we truly appreciate your understanding. We value your business and hope to have the opportunity to assist you again.