Marisol
Wrong item sent
Sent the wrong item and the customer service via phone was not helpful at all. Waiting on a responds via email...

PartsFe is a leading supplier of commercial restaurant equipment parts, serving businesses, service technicians, and facility operators across the United States. With an inventory of over 1,00,000+ parts, we offer replacement parts for dishwashers, fryers, griddles, grills, ice machines, ovens, plumbing systems, and more.We understand that equipment downtime can disrupt operations and impact profitability. That's why we provide same-day shipping on eligible in-stock items across the United States, helping customers get the parts they need, when they need them the most.Our commitment to customer satisfaction is backed by secure payment processing, easy 30-day returns, and dedicated support available 24/7 via email. Operating Monday through Friday from 8:00 AM to 5:00 PM CST, our team is focused on delivering a reliable purchasing experience built on quality, speed, and service.At PartsFe, keeping commercial kitchens running efficiently is our priority.
PartsFE (partsfe.com) has 304 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Showing 50 reviews with 1 star · Clear filters
Marisol
Sent the wrong item and the customer service via phone was not helpful at all. Waiting on a responds via email...
JB
The website said there was one available. I ordered it on I believe late Thursday, may have been friday, and paid for overnight shipping. Then received an email monday that the item was out of stock. It asked me if I still wanted it. I replied and still have not heard back. I could have ordered the item somewhere else and received it over the weekend if the website would have been inventoried properly. Also it should have taken 3 days to figure out they were out of stock to make me aware.
Response from PartsFEDec 6, 2021
We are sorry to hear this. we totally understand the situation. It happens when there is only one in stock sometimes. the part might be damaged or unusable conditions. We apologies for the inconvenience! and we look forward to server you better in the future.