Paro is an AI-powered marketplace that delivers finance and accounting solutions to businesses through a combination of expert fractional talent, data-driven tools and guiding insights. By harnessing the power of people and technology, our growth platform provides flexible options, ranging from transaction processing support to corporate development and financing strategy, to solve core business challenges and drive growth. The result enables businesses and experts to go beyond even their loftiest goals.
Paro (paro.ai) has 234 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
paro.ai
Website
paro.ai
Category
Investments & Wealth
Location
Chicago, Illinois
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: April 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
First contact person did not know the difference between a CPA review and a tax return review, if you are an accounting professional stay away, something that simple is a red flag on the whole organization,
Response from ParoNov 11, 2022
Hi Me - We are surprised to hear about this experience with our team and are unable to find a record of a conversation with you in our system. That said, we are always looking to better understand where we have room for improvement.
JA
Jai
Paro are scammers!!
Paro are scammers!!! Do not waste your time. They are liars and did not want to pay their freelancers. Clients get scammed and so do freelancers. I billed about $2,700 worth and ended up getting paid nothing. They said I did not complete the scope of work and they had proof. I requested the proof and they answered back. I sent emails after emails. I tried to set up meeting but they were declined my meeting. I BEEN WAITING TO HEAR ABOUT MY PAY SINCE MAY!!! DO NOT USE PARO!!!
Response from ParoSep 16, 2022
Hi Jai -- Our teams work hard to ensure everything is handled appropriately when issues arise and treated with respect. The situation you described is far from the experience we are working to create for experts and businesses alike. Please reach out directly to [email protected] if this is not yet resolved.
DN
Debra N.
Being a bookkeeper I was with them for…
Being a bookkeeper I was with them for a few months. Lost clients because of over charging by them and after I got in contact with them about a client who wanted more than the scope of work I was told my account was permanently removed so I lost clients and work. You can’t get a hold of anyone. I tried to appeal but nothing happened.
Response from ParoSep 16, 2022
Hi Debra -- Our business promotes choice for both the expert freelancers and the business clients, such that both parties have to agree on the scope of work and rate prior to getting started, helping avoid the sense of "overcharging". Further, we are supportive of ongoing growth of the relationships as well as the businesses and experts themselves. With all of that, it sounds like your experiences may have been unique. If you would like to connect with anyone at Paro further about your situation, please contact [email protected].
CL
Chas L. S.
Paro wasted our time and resources and…
Paro wasted our time and resources and were of no assistance. The business they recommended was unable to deliver results and failed to hold their end of the agreement which led to a refund. Stay clear of Paro and the companies they work with. Buyer beware.
Response from ParoSep 16, 2022
Hi Chas -- we are disappointed to hear about your experience. As much as we strive to set all relationships up for success, things do not always work out, and we do our best to make it right however we can. In your case, we are glad to know there was a refund. Thank you for giving our service a try, and we wish you the best in your business endeavors.
SS
Soroush S.
Haven't seen such unprofessional customer service in a while
Really bad and rude customer service in the first interaction with this company. I had set up a demo with them trying to learn more about what they offer that could be of help to my business. The rep from Paro running the demo hung up on us randomly and did not follow up with the promised items. Not proper and absolutely not professional at all.
Response from ParoJun 23, 2022
Hi Soroush -- We are surprised and disappointed to hear about this experience with our team. A member of our leadership team will be reaching out to you directly in hopes of learning more and helping make changes to ensure the best possible experience for businesses like yours.
JR
Jesse R.
I signed up for help with accounting…
I signed up for help with accounting for my small business. After seeing the invoices for a few months that were very large for tiny amounts of work, I decided to cancel. I continued to be charged for two additional months after canceling. There is no way for me to prevent them from pulling funds from my bank account or to delete my account. Terrible customer service and an overprices product. Just call a local accountant rather than use this.
Response from ParoJul 22, 2022
Hi Jesse -- Thank you for this feedback, though we are sorry to hear about your experience. Our understanding is that this is now completely taken care of. If there are any outstanding items, please do not hesitate to reach back out to our Customer Success team.
TR
Tommy R.
My experience on Paro was…
My experience on Paro was horrible!!First person they sent me would never answer the phone and completed work a day or three late all the time.The second person they sent me tried to steal $700 for three invoices!!!They lie and will bill you for more money.It’s a bait and switch.Do not use this service it’s a scam!!!!!
Response from ParoJul 22, 2022
Hi Tommy -- We are disappointed to hear about your experience, but understand this has been resolved with our Customer Success team. We wish you and your business the best in your future pursuits.
AC
Acountess
Paro only cares about money they do not care about doing a good job
Paro does not care about you, they only care about the money they can extract from you. They hire bookkeepers as ICs and charge you double their rate (double market rate), for the assurance that they manage the bookkeepers and quality control which was a TOTAL LIE!! They do none of the management they say they do. They just schedule calls so nothing is recorded, tell you what you want to hear, promise to pay or waive fees they never waive and their way of managing the issues is ultimately just to give you another bookkeeper. They still charge you for all the hours the bookkeepers reported, regardless of whether the hours were worked or not or if the work was done properly. Also their manipulative remedy for fixing the work done improperly is by hiring another bookkeeper at double the rate, telling you you’re getting a discount by calling them a CFO. After two years, $20,000 paid and 3 bookkkeeprs later, I STILL never got my books cleaned up, my taxes filed or any of the mistakes that were made fixed. I also incurred thousands of dollars in fines and penalties for bills missed and incompleted work. I complained to all the possible authorities out there about their services. Now I am trying to warn consumers. Be warned of these scammers and poor extractive unethical practices. They act like they care about you and that they want to support small businesses, women, etc but it is all not true. Everytime something went wrong, they just tried to extract more and more money from me in even shorter and shorter periods of time! EVERY SINGLE bookkeeper they sent to me told me how horrible their practices were — they all tried to broker a deal with me outside of their contract. I feel lucky despite how much I’ve been scammed by Paro, that I have bookkeeping experience and so was able to track mistakes, fix them and catch all of the way the bookkeeper were not doing their job. I can’t imagine how many others are being scammed right now.
Response from ParoMar 25, 2022
Hi Acountess -- We are surprised and extremely disappointed to read this review. To help us better understand and address your specific situation, we would like to have a member of our leadership team speak with you. Please email [email protected] with your contact information so we can connect.