ParoReviews of paro.ai

I've been working with a controller via Paro since Summer 2023. I paid a $3500 "clean up" charge to get my books in order and pay monthly for basic bookkeeping. My bookkeeper changed January 1st and barely logged into Quickbooks & provided no updated financial reports for all of Q1. Once we finally connected to try to correct the lapse in work, she told me it was her predecessor who did the bookkeeping wrong and therefore there was many miscategorizations back through 2023. Paro has NOT been responsive since my first formal complaint mid-March. There has been no real insight into what happened and now I'm just fighting to end my account and get a refund. Zero stars, if it were possible, mostly because for a highly funded company, their customer service blows.

Terrible service, very similar to the other 2024 experinces. It seems the fact that my books are not ready for 2023 taxes and the 1099 filings were not ready on time is not enough proof to file a complaint. Now I need to pay for an audit to show that the bookeeping was neglected for months. Their Customer Success Managers will make sure to wing it as long as they can to charge you as much as possible. And there is more, to cancel you need to give 60 days notice, that's paying 2 months more for work not done. I wonder if there is a lawyer reading this that can help me.

Awful. Was sold to, never had one call and no work was done for almost 2 months into engagement (despite me reaching out begging to start). Canceled and was still billed. Be very careful with this company.

My books are more confusing than when we started. Past years that were reconciled and filed were adjusted so my tax returns dont add up. Has cost me 5x what originally anticipated.

We started out working with Paro and really enjoyed the process they took us through to find someone. We agreed to work with a CFO and after only 2 weeks we decided to part ways due to scheduling conflicts and other things. But Paro is still charging us $9,000/month after they saw that we parted ways. Trying to cancel with them they told us it has to be 60 days in advance, but this whole process has only been 45 days. And the CFO agreed to part ways. We get no response from support and a company of this size shouldnt be in the business of hurting small businesses.

Rubbish company. I set up a profile with them and interviewed with one of their clients for a role. They 1) didn’t get back to me and 2) take 50% of the rate they quote to the client which is just insanely high. I’ve worked with 2 other contracting/freelance firms now and the process has been a lot more seamless and much more lucrative. Another thing that is just super odd is that they sit in on your interview with the client which has literally never been the case for any other similar roles I’ve had.

Rubbish. Scam. Change your name from PARO to PARA as an abbreviation for parasite.

There is zero accountability with the contractors they hire; they only act if you threaten to cancel the membership as otherwise they have no incentive to help. They ignored my emails for months and then only acted when I sent my cancellation notice. I would definitely not recommend using them for any accounting/bookkeeping or other services.