ParoReviews of paro.ai

Response from ParoJun 5, 2024

Hi Levar, we’re disappointed to hear this, but we’re glad your account manager was able to quickly clarify the terms of your contract with your assigned expert. We appreciate and value your feedback.

Response from ParoJun 3, 2024

Hi Eleanor, we are sorry to hear that your experience did not meet your expectations or the experience we strive for. Upon reviewing your project, we found that you were invoiced per the terms of your contract with your assigned expert. We understand your concerns, and as a gesture of goodwill, we have canceled an invoice, refunded another and offered a credit for future services.

Response from ParoMay 15, 2024

Hi Alex, thank you for your feedback and bringing this to our attention. We’re disappointed to hear about your experience. If they haven’t already, a member of your account team will be contacting you today to address and resolve your concerns.

Response from ParoMay 13, 2024

Hi Ushank, we’re disappointed to hear about your experience with your expert. Your account team has been in touch with your assigned expert to work to resolve this issue quickly, and will be in touch today with an update. Your experience fell short of our expectations, and we thank you for sharing your feedback so we can address it.

Response from ParoMay 6, 2024

Hi Christopher — thank you for bringing this to our attention. We have looked into your account, and a member of our team will be in touch today to resolve your issue. We apologize for the delayed response, and we thank you again for raising this issue with us.

Response from ParoApr 23, 2024

Hi Kaitlyn, we’re disappointed to hear the execution of your project didn’t meet your expectations. In an effort to continuously improve our service, a member of our team will be calling you to get a better understanding of your experience. We appreciate you sharing your feedback so we can continue to improve and proactively help mitigate these challenges in the future.

Response from ParoApr 23, 2024

We are sorry to hear that your experience did not meet the expectations we strive to set. Upon reviewing your project, we found that we were not made aware of these concerns during our routine check-ins, which were intended to ensure your satisfaction with the work being completed. Nonetheless, we hear you and we understand the importance of your concerns, and have offered a credit for future services as a gesture of our commitment to restoring your confidence.

Response from ParoApr 19, 2024

We are truly sorry to hear about your recent experience and the distress it has caused. Our understanding is your assigned expert is now working to resolve these issues with mutually agreed-upon deadlines. Your Project Support Team will be diligently following up to make sure the work is completed according to those timelines. Your satisfaction and trust in our service are incredibly important to us, and we are committed to regaining your trust.