ParkSleepHotelsReviews of parksleephotels.com

Hotel did not honor the 14 days of parking that were included with the package I booked with ParkSleep. When we checked into the hotel at 11pm, they required us to pay $105 extra to cover the parking that they said was not included in the package. They would not negotiate with us since we had made the reservation through ParkSleep. After 8 weeks and more than 10 calls and emails, ParkSleep has confirmed that we should not have been charged for extra parking but has refused to refund the cost. They claim they are trying to work with the hotel but have failed to make any progress or just refund our money while they continue to fight with the hotel.

I made a reservation and was immediately charged a deposit fee. I decided to check a few days before my check-in date and called the hotel directly - they told me the reservation was canceled. I called ParkSleepHotels numerous times, and no one answered the phone. This may be a SCAM.

We didn’t got the room and number of beds for our children that we have booked.. the service wasn’t good. Overall very bad

We had hotel stays at Four Points Sheraton Airport at the beginning and end of our trip. I was told we would be allowed 7 days of parking for each night stayed for a total of 14 days. Our trip totaled 9 days. Upon return and departure, we were hit for $52.50 of parking charges for 2 extra days. When I inquired, they deferred to “Metropolis” parking. Metropolis told me they limit to 7 days per total visit. I feel scammed. They do not disclose the details of the parking anywhere that can be clearly understood.

SCAM!!! Stay away. Never book from them, you'll end up paying way more than what you think you booked for. We booked the Aloft in Philadelphia with parking included. They have an automated parking system (Metropolis is the name of the company handling parking, nobody at the gate) and they will charge you for parking based on when you entered, unless you have the hotel invoice showing that you have paid for parking. But Aloft invoice did not show the parking was paid, only Park and Sleep. They kept throwing the ball at each others. Smart for them because none of the 3 (park and sleep, Aloft, Metropolis) really had an incentive to sort it out, they all end up making way more money than what they advertise, and you end up paying. Don't use them!!!! UNRELIABLE

WORST WEBSITE TO BOOK ON. Way too much FALSE ADVERTISING. They advertise $149 for the hotel and parking package and say you need 3 extra days of parking which they say is $10 per day but on there website it says upto 14 days of free parking which is false advertising. Soo your charged $191 for the room/parking and $50 dollars for taxes and fees and than they never tell you what the $50 in taxes and fees are for and when you go pick up your vehicle from parking your hit with another $45. If you call Customer Service your on hold fr 7 1/2 minutes and you only can leave them a message but they never will call you back. What a disappointment this was for me on parksleephotels

I had booked hotel room and parking through ParkSleep Hotels for Aloft Airport Hotel in Philadelphia. My arrival at the hotel was on 6/13/2025 with checkout on 6/14 and I would pick up my vehicle on 6/22. Upon review of my billing statement, I noticed two charges $115.20 which both posted on 6/16/2025. I had updated my travel plans and cancelled the reservations I no longer needed. The cancellations all occurred “prior to 4pm, 24 hours prior to arrival or date of parking which ever came first” as per ParkSleep Hotels policy. I have attempted on at least four occasions to call the hotel and speak to the manager Chris Jones, leaving multiple messages on his voicemail and to date he has not responded to any of my calls. I submitted a claim against the fraudulent charge and received a determination that I did not cancel in enough time despite the policy. I did not have any other reservations that were open. I have also reached out to Carrie at ParkSleep Hotels who have made multiple contacts without a response and states its Aloft that needs to reimburse me. I called Marriott customer service toll free number without an agreeable solution.

ParkSleepHotels service but never made a reservation for our hotel. We ended up having to book the hotel at the front desk after trying (with no success) to contact ParkSleep. Not only did my calls go to voicemail, but they never returned my call. From now on I will contact the hotel directly. No reason to go through this third party, especially since all they do is take money and not deliver.