Parking Access, LLCReviews of parkingaccess.com

I MADE MY RESERVATION THROUGH PARKING NEAR AIRPORTS.IO, AND THE PARKING FACILITY WAS QUICK & SAFE. WHEN WE RETURNED FROM OUR CRUISE, WE WAITED MORE THAN TWO HOURS FOR THE SHUTTLE. WE CALLED SEVERAL TIMES AND WERE TOLD SOMEONE WAS COMING, BUT THE SHUTTLE NEVER ARRIVED.VERY DISPPOINT AND STRESSFUL EXPERIENCE. I DO NOT RECOMMEND THIS COMPANY.

I booked and paid the deposit for one night at the MSP "Airport Days Inn" with 10 days parking. I arrived at the listed Bloomington hotel address the next day to find a vacant lot, apparently where long ago there once was a structure. I called the desk at the "Airport Days Inn" (in nearby Eagan); there was no record of my reservation by name and the "confirmation code" I received was not a usable Days Inn reservation code. Furthermore, and suspiciously, I never received an email confirmation from "Parking Access, LLC" or Days Inn. I called PA's telephone number and was never able to get past a west-asian AI voice (with looping background noise sounding like a busy call center, apparently for "authenticity"), which when I asked for a customer service representative it happily transferred me right back to the same female west-asian AI voice. My second attempt resulted in disconnection. I called a second time and went through an identical process. My credit card online statement shows a debit of $26.85 on 9/19, followed by a credit on 9/20, apparently, of $26.00. I'll be following up with the card company to ensure this is so, and to collect the $0.85 just for good measure. They now have my phone number, email address, etc., so I can expect even more scam texts and automated telephone solicitations from random area codes going forth. The most galling and suspicious aspect of this experience was the impossibility of speaking with a sentient being.

terrible experience, no one to speak to, the 800 telephone number on website not working, other number gives you AI only, which was no help, Cancelled reservation !

You do realize your private information (name, email, phone number, etc) has value these days? This website collects all of your private information, including your credit card number, before announcing that the service you require (Parking at pdx, in my example) is sold out. I cannot think of a more shady operative behavior.

Let's try this again since my previous review was removed. I booked and prepaid for 9 days parking near a major airport at a mainstream hotel that included shuttle service to and from the airport. I confirmed via email and phone days prior to arrival and was assured that shuttle service started at 4:30am (also stated in email) and my vehicle would be safe. I arrived at 5am to a dark hotel lobby, apparently shuttle started at 6am and my flight left at 6:55am. There were no Uber, Lyft or Taxi's available until 7am therefor forcing me to drive to airport and long term park. All Lots were FULL further forcing me to park in Lot A. When I returned I was charged $342. on top of my $105.75 at the hotel. The initial payment was finally refunded after ridiculously poor back and forth with customer service, but not the $342. which I was forced to incur due to FAILURE to provide service. This company has since put me on terminal hold when I call to resolve my complaint. Furthermore, it is no surprise the BBB has given them a D- rating for a non-accredited business due to complaints.

We booked our parking code s9JhUR8mSm on August 23, 2022, and on September 19, 2022, MY BANK informed me of a "Refund", so I sent an email to parkingaccess.com. On September 20, 2022, they simply responded that THEY CANCELED our parking. No reason, no advice. WHAT A SERVICE!!!

Booked on a Sunday night and no response for 36 hours. When I had already booked and paid with my credit card they told me the rates had gone up. Still no confirmation email 72 hours later. Contacted the hotel directly and they had no record and when they tried to contact customer service they said they had no record of the transaction even though I had a confirmation number. To show you how high class their customer service is, when I called one of their representatives I heard a "rooster" crowing in the background. It screams professional business atmosphere.

I made a reservation for a hotel room for 1 night and 7 days parking with Parkingaccess.com. I received an onscreen confirmation. The next day I was emailed a different confirmation number from a company called Hotelnpark, yet their email address is Shuttlefare, LLC. Of course the dates were incorrect, I am flying within 48 hours and calling Hotelnpark resulted no human, just a recording telling me to send them an email. I called Parkingaccess and spoke with a woman who assured me they would make the correction, and I would receive an email within 5 hours stating such. WRONG! So I call back, and on hold for 20 minutes, and again am assured the reservation has been properly amended. Because I realized that I have chosen a less than stellar company, I called the hotel myself. And they had no reservation in my name for the wrong date, or the amended date. Sadly, I wasn't surprised. I decided to cut my losses and cancel my reservation with them. I had the displeasure of dealing with a very rude, overtalking old man with a heavy Indian accent. Ultimately I hung up on him and called American Express to block any attempts by them to further access my credit card. Then I emailed all 3 entities to cancel the reservation. And this morning I wake up to an email from Shuttlefare informing me that they corrected the reservation. That is what they should have done 24 hours ago. I will happily pay the $10 cancellation fee to be done with these chuckleheads. I called the hotel directly, and made my reservation. Stay away from these businesses, which are all Owned by Gregory Bessoni.