Parker & SonsReviews of parkerandsons.com

Terrible a/c company and service. Took advantage of my elderly parents on air conditioning replacement AND reach out/schedule monthly unrequested other inspections like electrical. Quoted my parents $1400 to replace 8 smoke alarms! Over $4000 for electrical panel work. Highly unethical. Read the other reviews, another one mentions the elderly.

We got a referral from Costco to Parker and Sons for a new air conditioner about a year ago. At the time we just decided to fix our unit. Well fast forward to Sept 2024 and our air conditioner broke. Called Parker and Sons. The man that came out said that he could not quote us through Costco as they had done the year before. After a few days, I mentioned I was going to go with someone else, so they agreed to go through Costco and went on an on about the Parker and Sons Service. So we opted to go through Parker and Sons. He even said the installers would cut the few branches that were blocking the ladder access. Fast forward to installation day. The workers came out and were dismayed to find out we did not have an attic because of our vaulted ceilings. They also said there were tree branches in the way and they were not allowed to cut them. I climbed on a ladder and cut the branches off with a chainsaw. One of the workers was freaking out saying he was going to get hurt from falling branches, but he did not have to stand under the tree and I asked him to move. The supervisor came out in the afternoon and told me that they could have cut the tree branches and that they would take them away since I had to do it. These guys acted like they had no idea what to do. They arrived at 7:30 am, and did not leave until 9:30 pm. At the end of the day they informed us that they installed it wrong (even though it was blowing cold air) and they would have to bring back two cranes another day to re-install. They left a huge mess in my neighbor's yard, and left tools inside the house. They told me someone would call me to schedule the reinstall. A week later, no one called. So, I called them, and the person on the phone was rude, but they sent someone out. The new guy came out and said it needed to be reinstalled and someone would call me to schedule it. Non one called, so I called back in and they scheduled it for about a week later. Again took them all day. After weeks, I had still not received the promised 15% Costco Cash Card. Turns out Parker and Sons did not complete the paperwork correctly, so I had to call and complain. After several phone calls, it finally got corrected and we received our Cash Card, but the customer service was lacking. The left hand doesn't know what the right hand is doing and their workmanship is not good. The workman that installed the unit did not understand what needs to be done, and/or don't know how to do it.

I have been grossly overcharged.

I have been a customer of Parker & Sons for several years, and I am extremely disappointed with the recent service I have received. My experience has been nothing short of frustrating and disappointing, leading me to write this review to warn others who might consider using their services. Issue 1: Poor Quality of Service I initially reached out to Parker & Sons for HVAC installation, expecting a high level of professionalism and expertise. Unfortunately, the installation process was riddled with issues. The quality of work has been far below what I expected from a company that claims to be a leader in the industry. Issue 2: Unresponsive and Unhelpful Customer Service Throughout this ordeal, I've been in constant contact with several Parker & Sons' customer service team members, and the company has repeatedly failed to take responsibility for the issues I've raised. I requested a comprehensive review of my account multiple times to ensure all concerns were addressed, but my requests have been ignored or dismissed. Instead of taking the time to fully understand and resolve my concerns, the company has insisted that I specify what I consider a "fair" resolution without first reviewing their own work. This approach feels more like a tactic to avoid accountability rather than a genuine effort to provide customer satisfaction. Issue 3: Misleading Information In their final communication, Parker & Sons claimed that they had provided me with free services in the past and, therefore, would not offer any further assistance. This is simply not true. As a long-time customer, I have never received any free services from them. This false claim adds insult to injury and further damages my trust in this company. Final Thoughts: For a company that prides itself on customer satisfaction, Parker & Sons has failed to deliver on multiple fronts. The combination of poor service, lack of accountability, and misleading information has left me incredibly frustrated and disillusioned. I would strongly advise anyone considering using Parker & Sons to look elsewhere. Your time, money, and peace of mind are better spent with a company that values its customers and stands behind its work.

We purchased a replacement air conditioner and furnace from them about two months ago, and due to poor installers, they are still working to get the system working correctly. Recently, they came out to replace dampers that should have been replaced during the initial installation. After three separate trips to my house, it is still not done. One of the techs replaced the wrong damper, stepped through my ceiling, lied about testing the system, and didn't clean up the sheetrock mess he made. They don't call you back, so you have to constantly hound them to get things done. You cannot escalate to a manager because they are all in the field and don't call you back. I would never recommend this company to anyone. There are so many other good choices. Save yourself some grief and don't use Parker and Sons.

We hired Parker and Sons to replace a damaged electrical pedestal. We paid $4800. It was a very unsettling experience from beginning to end. The electrician was 1-1/2 hours late arriving and we were told it was because he forgot to check the warehouse to be sure they had a pedestal in stock for our install. Power was already cut so he was driving around trying to get a pedestal. While working on the pedestal, the electrician broke the main water line to our home AND the line to our irrigation system. They repaired the lines, but left them both leaking. My husband had to fix them the next morning. Electrician left exposed wiring to our brand new $16000 AC/heat pump. He put the 3/4” wiring into a 1/2” box. He also cut the cable to the heat pump too short when connecting it back to our pedestal. I contacted Parker and Sons and sent photos of the unsafe wiring and leaking water lines left by his team. The general manager called me back right away. He sent a more experienced electrician (per our request) out 2 days later to correct the poor workmanship of the first electrician. He had to install a 3/4” box. He also ran additional cable to the heat pump. The general manager told me he would follow up with me, but he never did. We were told we would be without electricity for 4-5 hours. We were without electricity AND water for 10+ hours! We signed up for the Family Plan but we have ZERO confidence in them now. We requested termination of the service plan. I would not recommend Parker and Sons. We also had an incident 3 weeks later where we received notification that Parker and Sons had arrived at our home for scheduled service that we did not schedule and had received no prior notification of. The technician was never at our house. We also asked 4 different people (electrician, his assistant, operations manager, and general manager) 6 different times to give us a bid for a circuit panel upgrade. They never did. We notified Parker and Sons a second time. The operations manager said these issues were handled by different departments and told us she would forward my email to the general manager. We also asked for confirmation that our service plan had been terminated but we have had no further response or follow-up despite all our issues.

Primarily, I do not write reviews! But in this case, I will make an exception. My AC unit was blowing only warm air this past weekend and therefore I contacted Parker and Sons for services. A technician came out wherein I explained my situation about the AC. He conducted an inspection. Thereafter, I was briefed that I needed a new motor for the AC unit to function again. Subsequently, I asked for the cost of the new unit (motor) and was informed that it would be $1500.00. To my astonishment, I asked why so much, he said that the installation cost is $700.00 (it took him 30-35 minutes to complete it) and $800.00 for the part (motor)? Next, I asked if the office is inclined to do the job for $1300.00 instead. He replied that he will contact the office manager to get approval for the suggested offer I made. The office manager agreed to $1298.00 which I consented to. Obviously, without making an offer a $1500.00 price tag would have been the outcome. In summation, today I contacted a different AC service concerning their price and I was informed that for labor and unit be price at $995.00 (go figure). Also, I will not employ their services again for any future services I may need. Just overpriced services/cost they offer without any good merits to their customers.

We called Parker and sons and were told they would be at our house between 10:00 am and 2:00 pm today. We waited all day and nobody showed up or called. We called them at 2:30 and were promised someone would be arriving by 3:30 p.m., or if there was a problem they will call and let us know. Nobody called or showed up.They seem to think they can bite the hand that feeds them