ParchmentReviews of parchment.com

I would give ZERO stars if I could. Thieves! I ordered an official transcript from a college thru Parchment. They initially emailed me stating that my record could not be found. When we contacted Parchment after a while, they told us that the document was sent. We checked again and it was sent SPAM box. When we tried to click on the link to access the transcript, the link expired already. We called Parchment and they said “sorry not sorry” but pay us again. What?

I paid for my official transcripts, they never sent them and refused to refund me. Their system is set up to be predatory and make the user pay more fees due to strict time windows, unclear instructions, bad UI, and a barrage of emails.

TRASH CAN DIDNT SHIP HE SCAMMED ME

I ordered my transcript TWICE and it never reached the desired destination. Customer service is a joke. They never solved the problem. And suggested I just go pick it up myself. Oh and don't fill out the surveys. They obviously don't read them.

You have to PAY to get your transcript emailed to you?

Paid for a transcript that they couldn't send b/c I owe the college money. When I asked for a refund b/c the transcript wasn't sent. They simple said no.

Parchment's leadership seems to have distanced themselves from the company’s issues with poor customer service and questionable ethics, though I doubt they've set similar boundaries when it comes to their own paychecks. I ordered a copy of my transcript but never received it. It appears that Parchment operates on a model that accepts a certain level of theft, hiding behind a façade of detachment. They’ll likely keep raking in unearned revenue until educational institutions step up to protect students and demand improved service. While I wouldn't recommend using Parchment’s services, unfortunately, there aren't many viable alternatives.

Didn't receive my transcript in time needed, was told it was my fault by customer service. just use someone else for your own sanity.