ParchmentReviews of parchment.com

Terrible service. Your better off ordering transcripts from your school and mailing them yourself. They screwed up sending transcripts to 2 out of 3 schools I applied too, and offered no refund or assistance whatsoever.

I wish I could give this site half a star. I am going back to college and it is absolutely a joke to request transcripts from them. It doesn't give me an option to request my transcripts unless I put in a college I'll be attending. I am not attending any college right now. I'm still deciding on where to go and really need my transcripts. Why do you make it impossible to obtain my own high school transcripts?

I set the process in motion to obtain a replacement diploma in late November 2024 and paid in December 2024. Upon multiple inquires to my university I was informed Parchment was in charge of fulfilling my order. Then I had a number of fruitless communications with their AI. They do not offer expedited service and their AI cannot understand a deadline delivery date and continued to insist on 20 business days for delivery (a whole month). In addition, Parchment is deceitful on their delivery, first sending me notice of mailing February 16, and the following day a new notice of mailing February 21, but later on their "tracking" screen they show February 25. It is impossible to believe any information they provide and as for "tracking", there is no tracking feature on first class US mail; that would require an additional service (for which I was very willing to pay) of either priority mail, express mail, certified or registered mail. That is no "tracking" service at all, merely a drop off date or dates, as they gave me 3 different dates. This is a deceitful, anti-customer service. We all need to contact our colleges and universities and demand they find a reputable provider other than this failure, for such an important service.

Fire your CEO

The C.E.O. is a MAGAt, a cyber-bully, and a grade-school dropout who can't spell. I see all the "soy boys and airheads" they call out on their homepage have entirely tanked them, along with a lot of apparently crappy business practices 😂

Ordered $30 worth of transcripts in November that were never received by the institution I requested they be mailed to (last checked in February). Apparently after 30 days, Parchment will no longer reprint the documents. However, most places will tell you to give the mail up to 30 days.... Doesn't leave much (or any, likely on purpose) wiggle room. Now, the only solution I was offered by their customer service is to simply spend another $30 and order them again. BS company and no customer service or problem solving at all.

I ordered my high school transcript through Parchment. The cost was 12 dollars. What they provided was a scan sent by the high school, and it was completely illegible. I contacted Parchment, and their response was merely "this is what we received". If they don't proofread what they are supplying, how do they know whether or not they are providing a service that is useful based on what they are charging? Total waste of time and money.

Bad ui on website. Nit easy to find your way.