deborah S.
Some tactics unappreciated.
I think this book is going to be very concise and helpful, however there were some billing issues that I did not appreciate. I ordered a single book that was listed on sale at just over $100. Then they had the pharmaceutical medication book posted as a separate purchase but it had "1" marked in the box that was for the number of books ordered.I didn't want it right now so I tried to click it back to zero. It would not do it and I spent the next half hour trying to cancel this book that I hadn't even ordered without success. Any way I figured I'd go ahead with the order and try to contact customer service on Monday but I was surprised when the final price was over $200! And all I had ordered myself was the Paramedic/Ems success book. I went ahead with the order because I really wanted that book but it bothers me that they have the pharmacology book already filled in on the number wanted then have it fixed so you can't cancel or delete it from the order. Customers should be able to order what they want without being charged for things they don't want.
Response from Paramedic FlashJan 15, 2026
We believe there may be some understandable confusion, and we’d like to kindly clarify that you may have mistaken us for another website. We do not sell books, and the experience you’re describing is related to Paramedic Gems, which is a separate company. Our company name is Paramedic Flash, and we are not affiliated with their products or checkout process. We completely understand how frustrating that situation must have been, and you’re certainly not alone—others have shared similar concerns regarding that company. We hope they’re able to assist you and resolve this as quickly as possible.