James H.
Customer service won't email me back after not delivering my book.
I ordered the paramedic book and flash cards over 2 weeks ago. The flash cards came in like 4 or 5 days which was cool and expected the book to arrived within the next few days or so but after 10 days I emailed customer service and they responded that the book is being packaged and will email me a tracking number. 5 days later and no email and a tracking number. I emailed them again and no response. Emailed again and no response again. There's no number to call and it's kind of ridiculous that I paid 120 bucks for this book that they are not sending or emailing me back about. Pretty upset as the product looks like it will help me with paramedic school and passing my NREMT exam but this customer service is a joke.
Response from Paramedic FlashMar 11, 2026
We believe there may be some understandable confusion, and we’d like to kindly clarify that you may have mistaken us for another website. We do not sell books, and the experience you’re describing is related to Paramedic Gems, which is a separate company. Our company name is Paramedic Flash, and we are not affiliated with their products or checkout process. We completely understand how frustrating that situation must have been, and you’re certainly not alone others have shared similar concerns regarding that company. We hope they’re able to assist you and resolve this as quickly as possible.