paperwrld.comReviews of paperwrld.com

Response from paperwrld.comJul 3, 2023

Dear customer, Thank you for taking the time to leave a review, and we apologize for any inconvenience you experienced. We understand that you claim to not have received the product you ordered. Our team thoroughly investigated your case, and we kindly requested a photo of the received products to assist with the resolution process. However, as we did not receive the requested photo, we were unable to proceed with the investigation. Based on our records, it appears that the product you received is indeed the one you ordered. Therefore, it seems that there may have been an error during the ordering process, rather than a mistake on our part. Nevertheless, we have already sent you an email to inform you of the situation and explore potential solutions to address the problem. We value your satisfaction as a customer, and we are committed to resolving this matter promptly. Please check your email for further details, and we look forward to assisting you further. Best regards, Paperwrld team

Response from paperwrld.comJul 3, 2023

Thank you so much, Marie Berni, for your wonderful 5-star review! We're thrilled to hear that you received your order quickly and that you find the items beautiful. We understand the excitement of receiving a package and being pleased with the products inside. Providing fast delivery and offering beautiful items is something we strive for, and it's gratifying to know that we met your expectations. We hope that the items you received bring you joy and serve their purpose well. Thank you again for taking the time to share your positive experience. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

Response from paperwrld.comJun 9, 2023

Thank you so much for your kind review, Blandine Davot! We're thrilled to hear that you are very satisfied with your orders and the items you purchased. We strive to provide excellent products and service to our customers, and it's great to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your support!

Response from paperwrld.comJun 9, 2023

Thank you so much for your amazing review, Colette! We're delighted to hear that you had such a positive experience with our customer service. We're glad you enjoyed our frequent giveaways and found our product variety to be of high quality and suitable for different budgets. We take pride in our efficient customer service and communication, and we're thrilled that it met your expectations. It's wonderful to know that you found our packaging excellent and our website interactive and user-friendly. We appreciate your support and look forward to serving you again in the future. Warm regards from the Paperwrld team!

Response from paperwrld.comMay 16, 2023

Dear customer, We are sorry to hear about your disappointment with your order. We sincerely apologize for the inconvenience caused by the folding and damage to the stickers, as well as the error in the color of the seal wax. We would like to inform you that we have already reshipped the correct product and the new stickers. Our team has taken extra care in preparing your order to avoid similar mistakes in the future. Please check your email inbox, where our customer service has contacted you to provide the new tracking number. We apologize once again for the inconvenience caused and hope that the arrival of the new package meets your expectations. We appreciate your understanding and thank you for giving us the opportunity to correct the situation. Best regards, Paperwrld Team

Response from paperwrld.comApr 24, 2023

Dear Samantha, Thank you for providing details about your order. We are sorry to hear that you had a negative experience with our delivery and customer service. However, we have not received any emails from you regarding the issue with your order. We apologize for not being able to provide you with adequate assistance. We have checked our tracking system, and it appears that your order was delivered within the expected 14 days. However, we acknowledge that you did not receive your package. We would like to inform you that we have refunded the amount for your order of 47.30 EUR after verifying the situation. We are sorry for the inconvenience caused and apologize for not being able to provide you with a positive experience. Thank you again for giving us the opportunity to resolve this matter. Best regards, Paperwrld Team

Response from paperwrld.comApr 24, 2023

Dear Celine Guerini, Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with our support team and that we were able to quickly address your concern about the damaged item. Your satisfaction is our top priority, and we are glad that we were able to meet your expectations. We are also delighted to know that you are enjoying our products, and we hope that you will find them useful and of high quality. Once again, thank you for choosing Papewrld, and please do not hesitate to reach out to us if you need any further assistance or have any feedback to share. Best regards, Paperwrld

Response from paperwrld.comApr 19, 2023

Gracias por tu reseña, Lucia. Estamos contentos de saber que el material del producto te parece aceptable. Nos gustaría informarte que nuestros almacenes están situados en China, ya que trabajamos con proveedores confiables y de alta calidad de todo el mundo, incluyendo China. Siempre nos esforzamos por ofrecer productos de calidad a precios razonables a nuestros clientes, sin importar su origen. Agradecemos que hayas elegido nuestros productos y esperamos que sigas disfrutando de ellos. Si tienes alguna otra pregunta o comentario, por favor no dudes en hacérnoslo saber. Paperwrld