paperwrld.comReviews of paperwrld.com

Response from paperwrld.comApr 3, 2025

Olá Carla, Obrigada pelo seu feedback! 💛 Lamentamos saber que o formato em fita não correspondeu às suas expectativas. Os nossos autocolantes tipo washi tape são pensados para quem gosta de recortar e personalizar livremente, mas entendemos perfeitamente que alguns clientes prefiram autocolantes já recortados. Agradecemos a sua sugestão e vamos levá-la em consideração para futuros designs. Se tiver alguma dúvida ou precisar de ajuda com os seus produtos, estamos sempre disponíveis para ajudar! Com carinho, Equipe PaperWrld ✨

Response from paperwrld.comJul 1, 2024

Dear customer, Thank you for your recent feedback. We appreciate you taking the time to share your thoughts with us. We apologize for any disappointment caused by the appearance of our products and the issue with the 'stickers'. Your feedback is valuable to us as we strive to enhance our offerings. Regarding your suggestion to contact us via email at [email protected], please feel free to send us more details, including photos of the problematic items. This will enable us to better understand the issue and assist you promptly. Depending on the situation, we can arrange a refund or send a replacement product to ensure your satisfaction. We look forward to resolving this matter for you and appreciate your patience. Best regards, Paperwrld Team

Response from paperwrld.comFeb 11, 2023

Dear Moaks, We apologize for the inconvenience caused by the delay in delivery and for the missing item in your order. We understand how frustrating this must have been for you and would like to offer our sincerest apologies. Regarding the request for a picture of the box, we ask for this in order to investigate the issue and prevent it from happening again in the future. We understand that this may have caused additional frustration, and we apologize for any inconvenience this may have caused. We appreciate your patience while we resolved the issue with the missing item. We regret that it took longer than expected to issue the refund, and we are committed to improving our response time for similar cases in the future. We value your feedback and will take your comments into consideration as we work to improve our products and services. We hope you will consider shopping with us again in the future, and we will do everything we can to make your next experience a positive one. Best regards, Paperwrld

Response from paperwrld.comMar 29, 2023

Hi Céline, I have just checked your order and the product that was refunded to you was Vintage Washi Tape Max Classical, which is the same one that you ordered but you didn't received. We are sorry for what happened and we acknowledge that you were right about everything. We apologize for the mistake on our part and the frustration that we caused you at Paperwrld. Regarding your initial email, we understand that the screenshot we sent you was not helpful and we apologize for that as well. We have investigated your request and we have refunded the incorrect product. We are glad to hear that the issue has been resolved, but we are sorry that it took so long to resolve it. We value our customers and we want to ensure that they are satisfied with their purchases and our service. We hope that you will give us another chance in the future and we will do our best to ensure that such mistakes do not happen again. Thank you for bringing this to our attention and we hope that you have a great day. Best Regards Paperwrld

Response from paperwrld.comAug 4, 2022

Ciao Jessica, Abbiamo appena verificato: il tuo ordine è ancora in transito. Le chiediamo gentilmente di controllare il suo numero di tracciamento per verificare lo stato della spedizione. Se dovesse avere bisogno di ulteriore assistenza può contattarci tramite email [email protected] e il nostro team dedicato sarà lieto di assisterla. Le saremo molto grati se una volta ricevuto l'ordine aggiornerà la sua recensione. Grazie Cordiali Saluti Paperwrld Team