Paper SourceReviews of papersource.com

Literally the worst Christmas card experience of all time. DO NOT ORDER FROM HERE! The envelopes were an entirely different color on the computer than they came in person and the printing was poor quality. But the worst part was the customer service tried to tell me, after I showed them how different the print was from the mockup, that I "didn't have to choose that" when they had recommended both the font and the color on the template. Contrast was so low on both they were unreadable.

Ordered 2 calendars and 6 boxes of letterpress Christmas cards online. When shipment arrived, I received 6 Valentines “Sucker For You” gift bags instead of the cards. I contacted them via email right away and the only thing they offered was to resend the cards arriving Dec 19, which is just too late for me. I wrote back to just cancel and refund. I hope they reply.

This company is a scam. My order never came and they will not refund my order that was over $150. DO NOT ORDER FROM HERE!!! Costumer service is a joke!!

This company went bust in 2021 and if my experience is anything to go by it will go bust again, and deserve to. Ordered a bunch of stuff online, and was told it had all shipped, then 2 days later was told that one item was out of stock (how does that even work - if it had shipped, it MUST have been in stock, and if it wasnt in stock it CANT have shipped). Then I received part of my order, which was fine, but the bulk of it never turned up - and the Fedex link that I was sent by Paper Source indicated that it had not been received by them (the usual situation - shipping label produced but nothing actually received by Fedex). Now i am fighting for a full refund for the items not received, which is being resisted despite the company acknowledging that they have no shipping evidence that the order actually went out (and it certainly hasnt been received by me). This is crooked and I advise you to use this company for online purchases at your peril.

I purchased $127 worth of items at the Grand Central location in NYC and returned all two days later. At the time of purchase the sales clerk confirmed all returns are totally refundable accompanied by original receipt, (Naturally unopened). The back of the receipt also indicates this policy. Refundable meaning you will be credited back in the original form of payment. In my case I used my debit card to purchase. Upon the day of the return, the clerk continued to say, I don't have enough cash to give you so I have to issue a gift card and said it was all she could do. Well this is a big scam. Beware of returns to this store if the purchase is large. Rude sales clerks - This return transaction took over 45 minutes. The receipt clearly indicates legally you will get cash back if you pay with debit card. So why don't they honor their word. It is illegal what they did. I am writing this review to let Paper Source management know this is not acceptable and to alert other consumers to be cautious when purchasing. Next time just head over to the 99Cents store, CVS or Walgreens or even RITE AID which is in Grand Central location.... for cards, stationary and gift wrapping. There are many other places for less

As a PR & marketing company I deal with a LOT of printing companies. This is the first time I have used Paper Source. The 1 star is for the printed material it was a good standard. The lack of the other 4 stars is due to the worst customer service I have EVER experienced. My emails were not responded to and if one was (I sent several) its was never followed up. It is a do or die company - by that I mean you had better get your artwork 100% perfect as it could never be a fault of theirs....I spent an hour talking to them from the UK a call that cost me over £100 to be told I was in the wrong and the most they could do was possible pay half the delivery cost...I will never use their services again due to the customer services.

My package took two weeks to arrive.  Half of the products I ordered were missing. I cannot reach Paper Source customer service on by phone. I've tried twice and was on hold with phone customer service for 5 minutes and then the phone line went dead. I tried twice, same experience both times. Seems this company ships slowly, makes shipping mistakes, isn't there for customer support and I have to say, the prices were sky-high.  I own a small e-commerce business. We wouldn't stay in business long this kind of inconsideration for the customer.  Won't be purchasing from Paper Source again.

I do enjoy buying cute stuff because I love making scrapbook. And Paper Source don't disappoint me because they have lots of what I need. I keep on coming back here and I also recommend it to my colleagues.