Paper SourceReviews of papersource.com

Be careful going into a Paper Source Store. Be sure to take off your hat and sunglasses, otherwise you will be seen as a shoplifter.

Item advertised as 90 Christmas tree stickers. Package contained only 32 tree stickers and 58 VERY TINY snowflake stickers. About 1/4". Plus my order of several items came shipped in two mailings.

Will never again place an online order with Paper Source A week and a half ago we ordered 50 small items for client gifts, which the system let us do. We also paid for expedited shipping, anticipating delivery no later than 11 days after placing the order. At no point was it indicated that these items would be shipping (in ones, twos, and threes) from different stores across the cournty on different days. To compound matters, while we provided the individual's name and the company name to which the items were to be delivered (the complete address, with company name, is on the order confirmation) none of the shippers included it on the shipping labels. This wasn't an issue with packages sent by USPS, but every single package sent by UPS is being returned to the shipper as being undeliverable. We reached out to Paper Source's customer service twice by email shortly after the order was placed with a couple of routine questions, which were answered quite promptly. Once we learned that 30 of the 50 items were being returned to the shippers by UPS we reached out again. We've sent three emails, none of which have been answered. We called the customer service number which was a waste of time as the individual was not able to provide any assistance or information whatsoever. Our only recourse now is to wait for the items to eventually make their way to us and then return them for refunds. In the meantime, we have to purchase more items (NOT from Paper Source) to be able to present to the clients on time. MAJOR CUSTOMER SERVICE FAILURE

Placed an order and received confirmation. A short time later my order was canceled because verification failed. I tried again and had the same thing happen. I reached out to customer service but they said I had to call; there was a wait and I don’t have time for that so I’ve decided to shop elsewhere. I am watching my credit card to make sure there is no associated fraud. Site doesn’t seem bogus necessarily, but there’s something not right and there is a significant lack of service.

They committed false advertisement. There was a sale that said buy one get one free and they would not give me that they said that it was no longer going on but that is still false advertisement that is a legal crime.

Literally the worst Christmas card experience of all time. DO NOT ORDER FROM HERE! The envelopes were an entirely different color on the computer than they came in person and the printing was poor quality. But the worst part was the customer service tried to tell me, after I showed them how different the print was from the mockup, that I "didn't have to choose that" when they had recommended both the font and the color on the template. Contrast was so low on both they were unreadable.

Ordered 2 calendars and 6 boxes of letterpress Christmas cards online. When shipment arrived, I received 6 Valentines “Sucker For You” gift bags instead of the cards. I contacted them via email right away and the only thing they offered was to resend the cards arriving Dec 19, which is just too late for me. I wrote back to just cancel and refund. I hope they reply.

This company is a scam. My order never came and they will not refund my order that was over $150. DO NOT ORDER FROM HERE!!! Costumer service is a joke!!