Paper SourceReviews of papersource.com

The website and variety and quality of the products looked very appealing online, and I was genuinely excited about my order. Unfortunately, the overall experience was disappointing. I ordered online and paid for expedited shipping, yet my order still arrived later than expected. More concerning was the way the products were packaged. The order arrived in an oversized box with only loose air pillows for protection. The journal and planner were not individually wrapped or secured, leaving them free to move around inside the box during shipping. As a result, the wrapping paper was wrinkled and both the journal and planner arrived with visible scuffs. Considering the cost of these products and the additional money I paid for expedited shipping, I expected much more care and attention to detail when it came to packaging and fulfillment. These are products that are clearly intended to be attractive, giftable, and high-quality, so receiving them in less-than-perfect condition was especially disappointing. I also reached out to customer service regarding the condition of my order and have yet to receive a response. That lack of communication has made an already disappointing experience even more frustrating. I really wanted to have a positive experience with this company because the products and website initially made a great impression. However, quality isn't just about what you see online—it's also about how a company handles fulfillment, shipping, and customer concerns. Unfortunately, based on my experience, I cannot highly recommend this company. I hope they will take this feedback seriously and improve both their packaging and customer service.

Be careful going into a Paper Source Store. Be sure to take off your hat and sunglasses, otherwise you will be seen as a shoplifter.

Item advertised as 90 Christmas tree stickers. Package contained only 32 tree stickers and 58 VERY TINY snowflake stickers. About 1/4". Plus my order of several items came shipped in two mailings.

Will never again place an online order with Paper Source A week and a half ago we ordered 50 small items for client gifts, which the system let us do. We also paid for expedited shipping, anticipating delivery no later than 11 days after placing the order. At no point was it indicated that these items would be shipping (in ones, twos, and threes) from different stores across the cournty on different days. To compound matters, while we provided the individual's name and the company name to which the items were to be delivered (the complete address, with company name, is on the order confirmation) none of the shippers included it on the shipping labels. This wasn't an issue with packages sent by USPS, but every single package sent by UPS is being returned to the shipper as being undeliverable. We reached out to Paper Source's customer service twice by email shortly after the order was placed with a couple of routine questions, which were answered quite promptly. Once we learned that 30 of the 50 items were being returned to the shippers by UPS we reached out again. We've sent three emails, none of which have been answered. We called the customer service number which was a waste of time as the individual was not able to provide any assistance or information whatsoever. Our only recourse now is to wait for the items to eventually make their way to us and then return them for refunds. In the meantime, we have to purchase more items (NOT from Paper Source) to be able to present to the clients on time. MAJOR CUSTOMER SERVICE FAILURE

Placed an order and received confirmation. A short time later my order was canceled because verification failed. I tried again and had the same thing happen. I reached out to customer service but they said I had to call; there was a wait and I don’t have time for that so I’ve decided to shop elsewhere. I am watching my credit card to make sure there is no associated fraud. Site doesn’t seem bogus necessarily, but there’s something not right and there is a significant lack of service.

1) I ordered and paid for 20 cards but received 19. 2) They added a border I requested but it covered writing on the edges - didn't they notice? They could have shrunk the content to fit within the border, or at least have contacted me before printing.

Purchased a box of Christmas cards yesterday just before 9:00 in the morning. Lightning fast delivery. They arrived in mail today. Cards are made of quality paper. Printing is crisp and clean. Very pleased. I did notice my card was charged by Barnes & Noble. Wouldn’t hesitate to purchase from again.

They committed false advertisement. There was a sale that said buy one get one free and they would not give me that they said that it was no longer going on but that is still false advertisement that is a legal crime.