Paper CultureReviews of paperculture.com

I ordered my holiday cards on 12/11, bypassed the proof stage so that they would get to me by 12/15 (their confirmed arrival date when i placed the order). It is now 12/22 and the order is lost by their chosen USPS carrier. I have left 5 voicemails and submitted a form online too and no one will get back to me. HORRIBLE dont use them. it is discounted so heavily for a reason...

Terrible customer service. They don’t know how to make things right after making mistakes. Speaking with manager felt like I talked with AI.

I’ve ordered Christmas cards from Paper Culture before and they used to arrive on time. However, last year I placed my order at the end of November, and the cards didn’t arrive until December 24th! The shipping date was changed four different times. Their customer service is basically nonexistent.I emailed, left messages, and only got a response after tagging the CEO on X. Save yourself the time, money, and frustration.

I received an email from them stating that I had placed an order…I did not. So I wrote them back asking if there was an order associated with my email address and if so to provide the last four digits of the card being used to verify if someone had used my card. They have been radio silent for over two weeks at this point, and I have sent them two follow up emails threatening legal remediation all to no avail. I would avoid this company at all costs - a “company” whose customer service is nonexistent is a fraud and a scam. 0/5 stars.

Ordered expedited and it took them over a week just to make a label. It took them 10 days just to ship. Awful service.

Status kept showing "preparing to ship" for 4 days, so I was expecting it to ship by the estimated date. Then they pushed back the date, and I tried to contact customer support. Calls go straight to voice mail, and the only other way to contact them is through the "contact us" form on their website...however, they take more than 48 hours to respond. After finally getting an email, I requested to cancel the order. Then a few hours later, they show "shipped" but only the label was created. Horrible customer support (pretty much none) and shipping is NOT reliable. I used to always order through Paper Culture, but I will never order through them again.

I've used Paper Culture for the past 6 years for Christmas cards and invitations. This year they keep moving my estimated date for our Christmas cards to be shipped out. It's been moved four times already in the past week, it's impossible to reach someone to actually speak to as they don't answer their phone. If i don't get a message that they've been shipped I'm going to be requesting a chargeback through my credit card as that'll likely be the only way to get my money back.

Their website wasn't working properly (saving) and I helped them discover this. After working with them for 2+ hours they wanted me to let them do the order without me seeing it and I would have to trust what they did for my holiday cards would be correct. All they offered me for all this hassle was $20 off. Terrible company customer service.