Lisa C.
Poor communicaton
Not sure why, perhaps to their re-organizing but very poor communication. Order was acknowledge promptly but then nothing for almost 2 weeks. This was a drop shipment, but still seemed inappropriately quiet. Contacted Pantry Paratus by email and then left a phone message a day or two later. Next thing I got from them was the tracking number for the order and that's all. Glad to receive my product but poor communication. Probably would not use them again.
Response from Pantry ParatusFeb 4, 2018
We're very sorry you weren't pleased about your experience, and that you had a delay on your item's shipment. We did receive your email and phone call. Our records show that we sent a total of three emails your way, including the tracking number email you mentioned. In hindsight, we should have returned the call instead of just emailing the tracking number your way without a verbal response for us; we thought that our email follow-up would have answered your question, and that was an assumption on our part.