Desiree L.
Shipping snafu
I recently ordered during special sale. The email they sent to confirm my order was correct and I anxiously awaited my goodies. When I received my bag and opened it, it was not my order. When I emailed and questioned it, they quickly emailed back and explained that my order and another's was mixed up by the shipping computer program and the spices I ordered were no longer available as they were discontinued. Those were the things I wanted the most! They expedited the rest of my items that were still available and told me to keep the spices that they had incorrectly sent. That was nice, but I have no use for them! They did refund the money for the unavailable items. I must say, I have ordered from this company before and had excellent service so I hope this was a one time problem.
Response from Pantry ParatusJul 8, 2017
We first want to thank you for two very honest reviews of our company; we understand the value of reviews to verify a company's trustworthiness, and we appreciate the time you have taken to help others. We take full responsibility for the computer programming error that misattributed your order and led to the mixup. Under normal circumstances, we would have been able to expedite the full order to you. Unfortunately, the items in question were discontinued and we were not able to handle this the same way, since those items are simply not available to us. We sincerely hope to make it up to you, though. We appreciate your ongoing loyalty and support, and we look forward to an opportunity to win back your trust.