Pangama JewelryReviews of pangamajewelry.com

Zero stars not one. Bad quality it’s definitely not silver and long waiting time for nothing. Wasted my money on this and didn’t get it back

Complete scam.... DO NOT ORDER FROM THIS COMPANY Placed my first order last year which went missing. Finally got proof from evri that the parcel cannot be located. Emailed the company with proof of goods not being received and I requested a refund in several emails ,as I no longer wanted the goods . The company completely ignored my request and resend the goods claiming I can return the goods once received. I finally received the goods and now they expect me to send them back to China?????and pay the postage of £20 pounds. I have requested a prepaid label and they have not responded since and have ignored all my emails and expect me to pay to return the goods back???? Which I never wanted sent out in the first place. Avoid at all costs, the company is a SCAM and the customer service does not EXIST. They expect customers to pay out more for their MISTAKES

I am beyond frustrated with my experience with this company I purchased three bracelets that arrived much smaller than described. When I requested a return, the company provided me with a return address, which I used immediately. It turns out the address they provided was incorrect. Because of their mistake, the package never reached its destination and is now lost. Despite this being 100% their error, they have refused to issue a refund or take any responsibility. I have been trying to resolve this for months, and their customer service has been completely unhelpful. Save your money and shop elsewhere—this company does not stand behind its mistakes.

Méthode de vente honteuse et illégale. Ne respecte absolument pas le délai de rétractation de 7 jours et profite de la confusion avec un site de charm's très connu, car apparaît sur le navigateur quand on tape le nom de l'autre site. Après réception, la qualité est déplorable pour un prix conséquent. A fuir !!!!! Arnaque !

Buyer Beware!! Buy 2 Get 1 Free Offer is deceiving advertising. You get the offer on your second purchase (apparently). I purchased 2 to get the third free, but no. Once I contacted Pangama Jewelry, they advised me that it applies to the second order.

I purchased jewellery believing it was from Pandora. When I realised it wasn’t I tried to cancel but was unable to and informed to return the jewellery when it arrived. At my expense, tracked, to China. My order came to £117. To return cost me a further £17. It was sent back in January and the tracking just says ‘held at customs’. Company informed and would not assist saying my responsibility. Standard email reply to my emails not addressing my questions. It is now March and I still have no refund. AVOID THIS COMPANY, TERRIBLE EXPERIENCE.

AWFUL COMPANY! AVOID LIKE THE PLAGUE!!! Wouldn’t even give 1 star! Over £100 of items returned in January - Proof of postage shown, items still at customs but constantly refusing to refund until the parcel is received knowing that we cannot do anything this end!! Partner made the purchase thinking that he was on a Pandora site and assumed that Pangama was a concession of theirs. The items took weeks and weeks to arrive and although pretty they weren’t the same colour as Pandora charms and therefore wouldn’t look as I’d like them to alongside other charms. We contacted about the return and were given instructions - Followed each instruction and now realised that this is how they get out of refunding customers, simply ignoring the returns sent to customs. I would never ever use this site again. The multiple terrible reviews speak for themselves - Just wish my partner had realised before placing the order. Legal action is now being taken!

I'm here to share my disappointing (possibly a scam) experience with Pangama Jewellery. After returning a $300 packet of jewellery to the return address provided, I have been completely ghosted. Despite following all the return procedures and sending multiple requests for a refund, I have received no information about the status of my return or my money. My tracking says it has arrived in China. This was sent back in 25/01/2026 and they continue to say I have to wait to them to receive my package. It arrived there in February ..... It's now 7 weeks and they keep telling me to send proof and photos and I have twice. I was told to send back within 30 days of arrival. I sent back 2 days after I received it. Again they asked for proof.... And I did again. All their questions in email are answered by them as if it was the 1st time they have heard from me. It's frustrating and condescending. They have all the threads of correspondence, photos, receipt, and also the photo of the unopened package. I have even said I feel it's a scam and my next step is reporting to bank and consumer affairs. They actually did not give a blink of caring or empathy. In a nutshell.... As a customer, I expected better communication and transparency. It’s frustrating to feel ignored, especially when I have complied with all the necessary steps. I hope others have a better experience, but I cannot recommend Pangama Jewellery based on my current situation.