Pangama JewelryReviews of pangamajewelry.com

Cheap garbage so disappointed! Haven't has a cheaper experience in my life! Ordered a ring by size! Cane in as an adjustable band the box was worth more than the ring Dont be fooled like me! Im trying to get my money refunded!

Cheaply made don't spend your money on their products. Too costly to ship back. Try to trick you thinking you are purchasing Pandora. Waste of money and energy.

I srill have not received all my order andi has beenOne month One package came wtih only half the order and it still has not been shipped. Dont know if the charms will be ok because I have not given them to the people they wer intedned.ordered June 18

Avoid this company at all costs. If I could give zero stars, I would. Our experience with Pangama Jewelry has been one of the worst examples of customer service I have ever encountered. After receiving a bracelet that we were unhappy with due to its poor quality, we requested a return. The company instructed us to return the items to an address in China, which we did immediately, at our own expense, using Royal Mail and providing full tracking information. The parcel has been sitting in Chinese customs since January. We have done everything that was asked of us, supplied tracking details, proof of postage and repeatedly contacted the delivery company. There is literally nothing more we can do from the UK. Instead of taking ownership and liaising with their own customs authorities or logistics partners, Pangama Jewelry simply sent the same copy-and-paste response over and over again for months, stating they would only issue a refund once the parcel reached their warehouse. Every email ignored the concerns we had raised and offered no meaningful assistance whatsoever. What made matters even worse was their final response, which appeared to completely ignore the previous three months of correspondence. They told us we "must ship the return to the address provided" and to send them the tracking number—as if we hadn't already done exactly that back in December. It genuinely felt like nobody had read a single email we had sent. This wasn't customer service; it was automated responses masquerading as support. As paying customers, we followed every instruction given to us in good faith. When the parcel became stuck in Chinese customs—a situation entirely outside our control—the company refused to help, refused to investigate, refused to contact customs, and simply continued shifting the responsibility back onto us. The entire process has been exhausting, frustrating and incredibly disappointing. Months later we are still without our refund despite fully complying with their returns process. If you're considering buying from Pangama Jewelry, be aware that if you ever need to return an item, you may find yourself paying to send it to China and then being left to deal with the consequences alone. I would never purchase from this company again, nor would I recommend them to anyone.

This company from CHINA. Do not buy anything. I had to make a return . I sent back their charms months ago they still haven’t refunded me!!! They are liars and dishonest

Please do not order anything from these people. I ordered and 2 of the piece were not correct and the other 2 were not of quality. I asked to return them and was told that I could but they had to be returned to China. The order was for about $100 dollars but to return them the cost for shipping would be over $200. So In effect what ever you buy can’t be returned. Don’t waste your money with them.

Shocking experience. I made a purchase in good faith. It was not as expected when received and I returned the item immediately to the address in China on December 19th 2025. It is now June 2026 and I am still trying to get this return sorted. The package appears to be stuck in China Customs and Pangama are absolutely useless for providing any help or support. I am over €100 and bitterly disappointed with the time and energy I have wasted trying to have this resolved. DO NOT PURCHASE FROM THIS COMPANY - the after sales support is non-existent.

The material they use is not even silver. We bought a charm for my sister this christmas(its june now), and its not even silver coloured anymore. Its coper! They have such beautiful designs, but they lie about the material!